Front of House Guest Services – Luxury Beauty

16 hours ago

Essendon North, Victoria, Australia Beauty On Rose Full time $50,000 - $70,000 per year
FRONT OF HOUSE RECEPTIONIST / GUEST SERVICES

Beauty On Rose – Essendon North

Do you have a Beauty Therapy Diploma and a passion for connecting with people?

Beauty On Rose is seeking a polished and experienced Front of House Receptionist / Guest Services superstar. This role is perfect for someone who loves making clients feel special, enjoys recommending treatments and skincare, and thrives in a fast-paced luxury salon environment.


About Us

Beauty On Rose is one of Melbourne's most exclusive Beauty & Wellness destinations. Located in Essendon North, we are a large, luxurious and high-performing salon that delivers an elevated First Class Experience across skin, spa, beauty and wellness.

Due to continued growth, we are expanding our Guest Services team and seeking a suitably qualified candidate to join us in this pivotal Front of House role.


What You'll Be Doing
  • Managing appointments and guest bookings using Shortcuts POS
  • Handling a high volume of calls and client enquiries
  • Recommending treatments and skincare to support client results
  • Providing exceptional customer service from check-in to check-out
  • Retail sales and upselling
  • Opening / closing procedures, cash handling and end of day balancing
  • Ensuring guest flow and salon operations run smoothly

To be successful you will have:
  • A Diploma of Beauty Therapy (completed) — not currently studying
  • Experience using Shortcuts is essential
  • Exceptional communication skills & client rapport
  • Impeccable presentation, warmth and professionalism
  • High level organisation and the ability to work under pressure
  • Flexible availability — must be able to work 2 late nights until 8pm + Saturdays 9–3pm

Why Join Us
  • Work in Melbourne's leading luxury Beauty & Wellness destination
  • Use your Beauty Therapy knowledge in a guest-facing role that values your expertise
  • Career progression into Management is available for the right person

What We Offer
  • Flexible hours
  • Inspiring, supportive team culture
  • Ongoing education & regular training
  • Excellent incentives
  • Generous discounts on retail & treatments
  • Free onsite parking

If you thrive in a high-end environment where presentation, communication and client care is everything — we want to meet you.

APPLY NOW

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