IT Support Specialist

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.

Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

We're looking for a proactive and technically skilled IT Support Specialist to join our Technology team. In this role, you'll be the go-to expert for resolving technical issues, supporting business applications, and managing devices and network equipment across our global operations.

With a predominantly Microsoft-based environment, you'll work with cutting-edge solutions such as Microsoft 365, Teams (including Teams Calling), Meraki and UniFi network devices, and Twilio communication services. This is a hands-on role where your technical know-how, problem-solving skills, and customer-focused mindset will directly support the productivity and success of King Living's people across all locations.

The Role

• Provide responsive technical support to staff onsite and remotely, ensuring minimal downtime.
• Diagnose and resolve issues with Windows-based devices, Microsoft 365 applications, printers, and peripherals.
• Manage user accounts, permissions, and security within Microsoft 365.
• Configure and maintain Meraki and UniFi network equipment, ensuring optimal performance.
• Support the rollout and operation of Teams Calling and Twilio integrations.
• Monitor and troubleshoot network performance issues across multiple locations.
• Maintain accurate documentation of systems, processes, and technical resolutions.
• Contribute to IT projects such as system upgrades, migrations, and new technology deployments.
• Assist with endpoint management, patching, and compliance activities.
• Collaborate with the IT team to improve processes, tools, and user experience.
• Promote technology best practices and security awareness to staff.

About You

• Experienced in providing IT support in a business environment.
• Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint).
• Proficient in Windows OS and Active Directory.
• Understanding of networking fundamentals (LAN/WAN, DHCP, DNS, VLANs).
• Hands-on experience with Meraki or UniFi networking solutions.
• Skilled in troubleshooting and problem-solving with a customer-first approach.
• Experience with VoIP systems (Microsoft Teams Calling and/or Twilio) desirable.
• Knowledge of Intune, device management platforms, or ITIL frameworks is a plus.
• Strong communicator, able to explain technical issues in plain language.
• Proactive, adaptable, and a collaborative team player.

Why You will Love Working with Us

• Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
• Generous Discounts: handsome employee and family & friends discounts on our premium products.
• Family First: paid parental leave to support you through all stages of life.
• Career Growth: be part of a fast-growing, innovative company that values your professional development.
• Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
• Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

Our Values - More than Just Words

Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer — all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.