Claims Officer Commercial Property

2 weeks ago

Adelaide, South Australia Suncorp Full time $60,000 - $80,000 per year
What you'll do:
  • Managing inbound and outbound calls from customers, suppliers and intermediaries (including brokers) relating to commercial property claims
  • Case managing a portfolio of claims post lodgement to finalisation with accountability for delivering exceptional customer service and managing claim cost
  • Providing timely claim updates to customers, intermediaries and claims stakeholders
  • Reviewing reports to identify next steps for the claim
  • Communicating with various internal and external stakeholders
  • Using product disclosure statements to determine claims acceptance
  • Resolving internal and external issues and complaints
  • Recording accurate claims information into claims management systems
What you'll bring:
  • A demonstrated passion for delivering exceptional customer outcomes and identify opportunities to reduce customer effort
  • The ability to take ownership and resolve customer issues
  • Superior critical thinking skills
  • Excellent time management skills and ability to prioritise
  • Ability to clearly and confidently negotiate with customers and stakeholders
  • High resiliency and ability to adapt to a fast-paced dynamic environment
  • Outstanding written and verbal communication skills
  • Strong computer literacy with the ability to learn and switch between multi-platform claims systems
  • Strong desire to continuously learn and progress your career forward
  • Strong commitment and a high degree of integrity to help meet and exceed customer expectation
  • Ability to work well autonomously and within a team environment

Suncorp

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