Receptionist

Our service is growing and we are looking for a Reception rockstar

Our Receptionists, are the first point of contact for internal and external stakeholders, responsible for providing excellent customer service, providing comprehensive administrative support, managing communications, scheduling appointments, and performing clerical functions to facilitate the smooth functioning of the office.

About Us

Gladstone Women's Health Centre (GWHC) is a highly respected, not-for-profit charity organisation. Established in 1992, we have remained committed to our founding goals of creating conditions for empowerment and improving the overall health and wellbeing of women of our region, while growing to be the leading support organisation for women; and people who have experienced or are at risk of experiencing domestic and family violence, and sexual abuse.

About the Role

• Greet and assist visitors, ensuring a positive and professional experience.
• Handle inquiries from internal and external stakeholders promptly and courteously.
• Provide support for special projects and events as needed.
• Perform general office duties such as answering phones, taking messages, and directing calls.
• Handle incoming and outgoing correspondence, including emails, and mail.
• Maintain office supplies inventory and place orders when necessary.
• Assist in preparing and editing documents, reports, and presentations.
• Schedule and coordinate team members' meetings, appointments, and travel arrangements.
• Manage calendars and ensure that appointments are kept and conflicts are resolved.
• Prepare meeting agendas, take minutes, and distribute them accordingly.
• Maintain accurate and up-to-date filing systems, both physical and electronic.
• Manage databases and ensure data integrity and confidentiality.
• Assist in preparing and maintaining records, reports, and documentation.
• Centre upkeep/maintenance, safety, security, and health measures.
• Maintain Office systems and assets register as requested
• Collating Data
• Other activities related to supporting the efficient operation of the office as necessary.

About You

Essential skills

• A commitment to providing high-quality service to internal and external stakeholders
• Ability to handle inquiries and complaints professionally and courteously.
• Demonstrated ability to manage and prioritise multiple tasks efficiently
• Demonstrated willingness to assist colleagues and contribute to a positive team environment.
• Familiarity with office equipment such as printers, scanners, etc.
• Ability to quickly learn new software and systems.
• Ability to adapt to changing priorities and work environments.
• Ability to manage stressful work environments, including exposure to people who have experienced abuse, trauma, and neglect.
• A strong understanding of and commitment to maintaining confidentiality and professional integrity.
• Excellent organisational skills, including problem-solving and time management.
• Experience in working with personal and sensitive information and maintaining confidentially.
• Intermediate Microsoft Office skills such as Word, Excel, PowerPoint, and Outlook

Desirable

• Previous experience in industries or roles where client confidentiality is a core value is highly desirable (e.g. healthcare, legal, finance, counselling etc.)
• Previous experience as an Administration Assistant, Receptionist, Office Assistant, or similar role.

Position Requirements

• Applicants must have the right to work in Australia;
• All applicants must undertake a National Police Check and not have any serious convictions, including fraud, assault or serious theft. Any convictions should be declared upfront and will be discussed confidentially upon receipt of the criminal record check;
• Applicants will be subject to social media screening as part of employment and visa application checks.
• Applicants must have current Qld Working with Children Check – 'Blue Card'
• Current driver's licence

BENEFITS OF WORKING WITH GLADSTONE WOMEN'S HEALTH

• Join a well recognised multidisciplinary team, who care about our community
• Additional Gifted Leave between Christmas and New Year
• Salary Packaging option up to $15,899, increasing your take-home pay (additional meals and entertainment card option up to $2,650)
• Access to other employee benefits
• Ongoing professional development opportunities, including further training, so you can broaden your horizons and sharpen your skillset.

To Apply

If you believe that you have passion, skills and qualifications to make a difference in people's lives in this role, please "Quick Apply" to apply for this position.

Please supply a Resume/CV and a covering letter addressing the Position Requirements and Selection Criteria (maximum of 2 pages), along with any other relevant documentation.