Associate Deployment Strategist, APAC

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

At TRM Labs, our Deployment Strategy team is on the front lines of customer experience – bridging product expertise with exceptional customer support. The team ensures our customers receive timely, accurate, and high-quality assistance at every step. You will work daily with leading financial institutions, crypto exchanges, and state and federal law enforcement agencies providing value through expert guidance, responsive support, and trusted partnership.

As an Associate Deployment Strategist (APAC), you will play a critical role in helping TRM customers achieve success with our platform. You will deliver real-time, high-quality support for TRM's global customer base during APAC hours, while managing a subset of customer relationships to ensure consistent value and measurable outcomes. You'll act as a trusted advisor and first responder – triaging inbound inquiries, resolving issues efficiently, and helping customers operationalise TRM's technology to combat crypto-related financial crime.

The impact you will have:

• Own and manage real-time customer support during APAC hours, operating across TRM's ticketing and communication platforms (e.g., Intercom) — acting as the first point of contact for inbound inquiries, ensuring timely triage, clear communication, accurate resolution, and smooth escalation to internal teams.
• Act as the first point of contact for inbound requests from law enforcement, financial institutions, and crypto businesses — supporting customers with investigations and tool usage, and partnering with Solutions Engineering or Product teams to resolve more technical issues.
• Deliver product training for new and existing customers, highlighting TRM's blockchain intelligence capabilities and helping customers apply them to their investigative and compliance objectives.
• Manage a portfolio of APAC customer relationships, overseeing their lifecycle from onboarding through adoption, support, and renewal to ensure consistent success and alignment to TRM's mission-critical use cases.
• Support strategic customer accounts, providing additional partnership and coverage to ensure consistent success and alignment to TRM's mission-critical use cases.
• Serve as the Voice of the Customer, capturing feedback from support and training interactions to inform product enhancements, documentation improvements, and cross-team learnings.
• Identify opportunities for growth and scalability, including customer referrals, account expansions, and workflow improvements that strengthen TRM's customer success operations.

What we're looking for:

• 3+ years of professional experience, ideally within law enforcement, government, crypto businesses, or financial institutions — preferably in compliance, investigative, or customer-facing functions.
• High empathy and responsiveness, with a genuine motivation to help customers succeed and get unblocked quickly.
• Experience or strong interest in virtual currencies and blockchain analytics, ideally within a compliance or investigative context, with a willingness to deepen expertise in these areas.
• Proven ability to structure complex problems, prioritise critical issues, and deliver actionable solutions in fast-paced environments.
• Exceptional attention to detail and analytical rigour.
• Ability to simplify and communicate complex technical and investigative concepts for diverse audiences.
• Strong collaboration skills, with the ability to work effectively across Customer Success, Product, and Engineering teams.
• Comfortable operating in a dynamic, fast-paced environment.
• Willingness and ability to travel occasionally for in-person meetings, trainings, or events.

About the Team

• As a globally distributed team, we work across time zones to provide seamless support and collaboration for our customers.
• The APAC Deployment Strategy team plays a key role in this model, ensuring continuous customer engagement and partnership as part of TRM's global coverage. Team members operate flexibly to collaborate effectively across regions and deliver impact where and when it's needed most.
• Our Customer Success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers.
• As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn About TRM Speed in This Role

• Real-Time Client Response: You'll triage and resolve customer questions during time-sensitive events such as sanctions updates or critical investigations.
• Expedited Trace Validation: You'll coordinate with internal teams to validate traces and gather intelligence within hours, ensuring accuracy and speed.
• Continuous Global Coverage: You'll contribute to TRM's 24-hour global support model, ensuring customers always have timely, high-quality assistance no matter their region.

Leadership Principles

Our Leadership Principles shape everything we do—how we make decisions, collaborate, and operate day to day.

• Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
• Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague – We value humility, candor, and a one-team mindset.

Accelerate your Career 

At TRM, you'll do work that matters—disrupting terrorist networks, recovering stolen funds, and protecting people around the world. You will:

• Work alongside top experts and learn every day.
• Embrace a growth mindset with development opportunities tailored to your role.
• Take on high-impact challenges in a fast-paced, collaborative environment.
• Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up. 

What to Expect at TRM

TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you'll be joining a team that's highly engaged, mission-driven, and constantly evolving.

To support this intensity, we're also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees.

That said, TRM may not be the right fit for everyone. If you're optimizing for work life balance, we encourage you to:

• Ask your interviewers how they personally approach balance within their teams, and
• Reflect on whether this is the right season in your life to join a high-velocity environment.
• Be honest with yourself about what energizes you—and what drains you

We're upfront about this because we want every new team member to thrive—not just survive.

The Stakes Are Real

Our work has direct, real-world impact:

• Jumping online after hours to support urgent government requests tracing ransomware payments.
• Delivering actionable insights during terrorist financing investigations.
• Collaborating across time zones in real time during a major global hack.
• Building new processes in days, not weeks, to stop criminals before they cash out.
• Analyzing blockchain data to recover stolen savings and dismantle trafficking networks.

Thrive as a Global Team 

As a remote-first company, TRM Labs is built for global collaboration.

• We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
• We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
• By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.

We're looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don't worry if your experience doesn't perfectly match a job description— we value passion, problem-solving, and unique career paths. If you're excited about TRM's mission, we want to hear from you.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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