Case Worker

• Maximum term, full time position until 30 June 2026
• Based in Aitkenvale

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Street to Home program delivers assertive outreach to engage individuals experiencing rough sleeping and chronic homelessness, employing a Housing First model that prioritises rapid access to stable, long-term housing. The program integrates intensive Case Management and is uniquely embedded within local partnerships, facilitating a coordinated, multi agency response that supports sustained housing stability and community reintegration.

In this position you will provide mobile, outreach and centre-based case management support to individuals and families experiencing vulnerabilities in Townsville. You will conduct holistic assessments and collaborate with other agencies and organisations to source appropriate support for clients. In addition, you will also contribute to co-design processes and adapt and innovate ways of working to improve Red Cross's response to the needs of clients.

What you will bring

• Sound casework support and case management experience including holistic assessment of client needs and development of case plans
• Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
• Well-developed interpersonal and written communication skills
• Strong computer literacy skills, including Microsoft office
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)

Mandatory requirements for this role

• Valid Working with Children Check (Blue Card)
• Australian Driver Licence

Benefits that act for you, while you act for humanity

• Financial Wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
• Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
• Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options
• Career Development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Salary from $88, superannuation + salary packaging.

For additional enquiries, please contact Justin Smith on for a confidential discussion.

Applications close: 10:55pm 7th October 2025

Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.

While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.