Medical Receptionist

About us:

We're leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

About the service:

The Medicare Mental Health Centre service model is tailored to the needs of the local community and offers a combination of peer-integrated recovery and clinical support to provide a safe, welcoming and supportive environment for people experiencing psychological distress or mental health issues. Allowing individuals to identify alternatives to presenting to the Emergency Department and gaining support from trained mental health professionals within their community.

On Offer:

• Based in Parramatta, NSW
• Permanent, full-time opportunity available (Monday to Friday,11:30 AM to 7:30 PM)
• Excellent Base Salary plus Super
• Salary packaging options (up to $15,899 tax free)
• Meals and entertainment allowance of up to $2,650
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time
• Paid parental leave support
• Excellent training & career development

Role overview:

• Acts as the central point of communication and provides a superior level of secretarial and reception services to people 18+, and support clinical and management staff
• Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
• Appointment scheduling and maintenance of clients
• General Office duties including opening and distribution of mail typing, scanning, filing and archiving
• Assist in the closing and securing of the building at the end of the day.
• General housekeeping to ensure a clean and safe environment for staff and clients

Requirements:

• Excellent administration, time management, and organisational skills with attention to detail (a certificate in Health Administration, Medical Practice Assisting, Business - Medical Administration, Medical Reception, and the like would be an asset)
• Well-developed customer service skills
• Knowledge of the mental health/not-for-profit sector with an ability to liaise with people from all backgrounds, government, non-government organisations, and community organisations
• Demonstrated communication, interpersonal, problem solving and organisational skills
• Proven record in working closely with and being a successful member of a multi-disciplinary team
• Previous Medical Reception experience would be highly advantageous
• Proficient IT skills, including Microsoft Office and CRM applications would be highly advantageous
• The ability to learn a new medical software program would be an advantage
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance
• A current unencumbered driver's license

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date of 23 October 2025.

For queries email

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