Concierge Team Member

• Enjoy a hybrid work model with flexibility between office and remote days.
• Competitive salary and benefits reflecting your skills and dedication.
• Join a supportive team making a positive impact on families daily.

*This role can be based in Brisbane, Sydney, or Melbourne.

ABOUT US

Guardian Childcare & Education is one of the most respected quality providers of early learning across Australia. With an innovative private equity owner, we are driven by a bold vision for growth. With a national footprint of 180 centres and a strong pipeline of new centres, we combine the scale of a major brand with the agility of a dynamic, purpose lead organisation. Guardian offers the rare opportunity to shape a brand with real impact—where innovation, creativity, and commercial strategy go hand in hand. Join a business where your ideas can fuel an amazing customer experience and accelerate your career in a values-driven environment.

Guardian Early Learning Group has a fantastic opportunity for you to join our dynamic childcare company as a Concierge Team Member.

What we need:

• A warm, professional and articulate communicator with a passion for helping families.
• Confident managing a high volume of inbound and outbound calls (approx. 80/day).
• Strong organisational skills, with the ability to manage multiple tasks and changing priorities.
• Excellent critical thinking and problem-solving ability. Able to follow guidelines while adapting to unique family needs.
• Tech-savvy: comfortable working across platforms such as Microsoft Office, Teams, Rapid, PureCloud, Genesis, GWay and LT.
• Able to work quickly and efficiently – average call wrap-up within 4 minutes, and a minimum of 5 hours talk time daily.
• A collaborative team player who is open to feedback, eager to learn, and committed to self-improvement.
• Work across a rotating fortnightly roster (earliest start 7am, latest start 10am), supporting changing business needs and centre operations.

If you're ready to embark on a fun and engaging career that will leave a lasting impact on families, keep reading

Responsibilities:

• Handle enrolment enquiries professionally and empathetically via phone, email, and other platforms.
• Promote Guardian and its centres with confidence and clarity. This is a sales-oriented role that goes beyond customer service; it involves understanding each family's needs and confidently guiding them toward choosing the right Guardian centre.
• Assist families with centre tours, enrolment paperwork, bond payments, and provide follow-up support throughout the journey.
• Respond to objections thoughtfully and help families find the best solution based on their needs and preferences.
• Monitor and manage centre availability reports, ensuring up-to-date knowledge of opening hours and placements.
• Contribute to waitlist campaigns, SMS communications, Google review responses, and other outreach initiatives.
• Participate in regular feedback sessions, call quality evaluations, and team development activities.

What Will Help You Succeed

• A proactive, curious, and motivated attitude – willing to learn and grow.
• Ability to touch-type and multitask while maintaining attention to detail.
• An interest in early childhood education and a genuine desire to support families.
• Comfort with performance metrics and working towards high standards.

Join our vibrant and supportive team as a Concierge Team Member, where you will have the opportunity to make a real difference in the lives of families and children. Bring your tech-savvy skills, exceptional phone manner, and passion for service, and let's embark on this rewarding journey together.

Apply now and become a valued member of our childcare family

Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.

We are also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

At Guardian Childcare & Education, children's safety and wellbeing are our top priority. We have zero tolerance for any form of abuse or harm. We rigorously screen all potential team members, requiring a 10-year verifiable resume, 5 years of direct manager references, and other security checks to ensure they meet our high standards.

• for those who have not been in employment that long, these expectations will be adjusted.