Pet Resort Manager

3 days ago

Dalwood New South Wales, Australia Avonlee Lodge Pet Resort Full time $60,000 - $90,000 per year

Why join us?

At Avonlee Lodge Pet Resort, we're not just about boarding kennels — we're about creating a holiday experience for pets and peace of mind for their owners. From first-class accommodation to pet transport and pampering services, we pride ourselves on quality care, happy pets, and exceptional customer service.

We're now searching for a passionate, hands-on Resort Manager who's ready to lead our team, keep tails wagging, and ensure every stay is five-star.

What you'll be doing

As our Resort Manager, you'll be the go-to leader on site, making sure the resort runs smoothly every single day. Your responsibilities will include:

People & Leadership

  • Leading, training, and inspiring your team
  • Recruiting new team members and keeping rosters running like clockwork
  • Running performance reviews and supporting staff development

Pets & Care

  • Overseeing the wellbeing of our furry guests — from feeding and exercise to behaviour monitoring and comfort
  • Ensuring every pet has a safe, happy, and stress-free stay

Operations & Service

  • Providing a positive customer experience
  • Implementing new procedures provided
  • Keeping the resort sparkling clean and welcoming
  • Staying on top of WHS and compliance
  • Assisting with maintenance of resort and surrounds as requested

Admin & Reporting

  • Managing stock and ordering supplies
  • Tracking budgets and reporting daily numbers
  • Reporting property maintenance needs

What we're looking for

2–3 years' experience leading a team

Brilliant people skills — face-to-face and written

Flexibility to work weekends and holidays (including Christmas & New Year)

Full working rights in Australia

Current driver's licence and access to a vehicle

A proactive, "can-do" attitude with a big focus on customer care and pet welfare

Previous animal care experience is essential to ensure proper understanding of animal behaviour and welfare

Availability to work on a rotating schedule including most weekends and public holidays as required

Bonus points if you have

  • A qualification in Companion Animal Services (or similar), or farm/large animal experience
  • Dog training or behavioural knowledge
  • A management degree or certificate
  • Confidence with booking/reservation systems
  • A love of learning and teaching others
  • Enjoys creative problem solving with the confidence to share and execute with leadership

Why you'll love it here

  • Bi- Monthly Virtual leadership sessions – connect regularly with collaborative leader and supportive fellow managers
  • Hands – on management support – your experienced Operational Supervisor will check in regularly and be available for ongoing guidance.
  • A dynamic workday – no two days are the same; you'll work with animals, people and a fantastic team
  • Real ownership of the resort – bring your ideas to life and make a meaningful impact.
  • A strong sense of purpose – directly influence the happiness of pets and their humans.

How to apply

Send us your resume and a cover letter telling us why you're the perfect fit. We can't wait to meet you (and maybe your furry friends, too).

Only shortlisted applicants will be contacted. Thanks for your interest

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