Rydges Resort Hunter Valley

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:
 

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Rydges Hotels and Resorts:

About Rydges:
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

Located in the heart of Australia's premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 418-room resort and an all-encompassing destination for leisure, conferences, and unforgettable events we are committed to delivering excellence at every turn.

2025 Hunter Valley Legends Awards
Hunter Valley Accommodation Operator of the Year

Are you ready to spark excitement and create unforgettable experiences at a vibrant, high-energy resort?

We're on the lookout for a passionate, full-time Group Accommodation Sales Executive to join our dynamic team

In this pivotal role, you'll be the powerhouse behind group and offsite wedding accommodation owning the entire journey from the first inquiry to the final itinerary. 

• You'll craft tailored proposals, manage contracts with precision, and curate seamless guest experiences that exceed expectations.
• With your upbeat attitude, impeccable attention to detail, and natural flair for hospitality, you'll ensure every interaction is warm, professional, and memorable.
• You'll be the behind-the-scenes magic that keeps everything running smoothly from coordinating hotel site inspections with confidence, managing systems like a pro, and nurturing strong relationships with clients and colleagues alike.
• Working Tuesday to Saturday, you'll bring the energy to our weekend group bookings. Flexibility and enthusiasm are essential.

If you thrive in a fast-paced, people-focused environment and love turning great stays into lifelong memories, we'd love to meet you.

Key Responsibilities
Liasion

• Be the client's dedicated contact, organising all areas of their booking. A focus on looking for upselling resort activities and destination assistance. Curate itineraries, being the client's only point of contact while onsite.
• Liaise with all departments to ensure a seamless guest experience and where additional revenues are available that these are maximised.
• Liaise with the Meetings & Events Sales Manager daily.
• Ensure effective interdepartmental communication with all necessary operational departments.
• Liaise with all departments in preparation for site inspections.
• Communicate and handle a variety of guest feedback inclusive of compliments, difficulties and complaints.

Administration

• Preparation of proposals, contracts, group resume/movement, invoices, and all relevant paperwork pertaining to group bookings.
• Input and manage group rooming lists, inventory and rate management.
• Ensure accuracy of group resume/movement, prior to the distribution to hotel departments.
• Ensure advance deposits are received and posted accordingly.
• Ensure payment is received in full for all bookings as per hotel credit policy.
• Ensure all accounts are true & correct before sending to client.
• Appropriate maintenance of the iVvy CRM system including adhering to all database integrity standards, logging all sales activities, tasks & client information appropriately.
• Effectively co-ordinate and distribute all interdepartmental paperwork necessary for the successful implementation of all groups.
• Ensuring impeccable record keeping pertaining to all function files.
• Ensuring that all requests are replied to within 24-hours.

Operations

• Ensure hotel standards and policies are followed and respected.
• Personally meet and greet all event clients on arrival.
• Personally be available for guests as they are departing on coaches for an offsite wedding event to assist with the busy operational teams.
• Assist the operations team when required.
• Represent the hotel at hotel and industry events when required.
• Work outside regular business hours and on weekends/public holidays as required. Predominately a Tuesday – Saturday roster.

Sales

• Actively pursue opportunities to source and convert group accommodation bookings, and successfully shift business from the competition through active engagement with the customer via face to face or voice conversations.
• Convert and contract business and report monthly on sales activities and conversions against targets.
• A focus on looking for upselling opportunities and driving awareness for our Food & Beverage outlets.
• Actively sell and speak to owner led initiatives and businesses.
• Identify trends in movement of market mix, pricing and competition.
• Implement prevention measures and contingency plants to keep sales results from falling below plan.
• Drive low periods with special offers and have in market ahead of the game.
• Monitor competitor practices and strategies in order to understand competitor trends and ensure the Hotel produce and services are ahead of the competition.
• Conduct site inspections & client meetings.
• Conduct proactive calls as required.
• Communicate with hotel departments to ensure that the sales commitment is being fulfilled.
• Maintain contact with new business enquiries by following up, in order to convert the sale.
• Assist with market intelligence and prospecting calls as required.
• Attend industry related events as required.
• Demonstrate a strong knowledge of rooms, rates and packages.
• Build relationships with external properties to drive business.
• Attend expo/tradeshows as required.

Other

• Maintain the grooming standards of the hotel and adhere to the hotels standard policies and procedures.
• Comply with Work Health & Safety policies and procedures.
• Attend all scheduled meetings and training as required.
• Maintain good working relationships with the staff

and colleagues throughout the hotel, Head Office and sister properties.
- Ensure all hotel property is looked after and remains in good working order.
- Maintain a positive and professional attitude at all times.
- Actively participate in all training sessions and ensure that any pre and post course work is completed.
- Other duties as requested by Management.
- Complete additional ad-hoc duties as required within a busy Sales Department including by not limited to managing multiple inboxes, processing new / amendment & cancellation of bookings.

Behavioural Capabilities
These are the
ESSENTIAL
or 'must have' behaviours of this role:

• Delivering Results: Focuses on understanding and addressing customer needs; sets high standards of work quality and quantity, delivers high productivity in a focused and timely manner, structures and prioritises work activities, shows commitment to the business.
• Planning & Organisation: Sets objectives that align with team and organisational goals; adheres to plans, commits to timelines and uses time effectively; anticipates, allocates resources to deliver work requirements; documents job information.
• Communication: Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest and understanding, and adjusts communication style or content accordingly.

These are the
DESIRABLE
or 'nice to have' behaviours of this role:

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages and thanks others; consults, listens to and understands others; promotes diversity, team cohesion and collaboration.
• Building Relationships: Develops relationships and builds networks; creates a positive impression and builds rapport; adapts approach to interact effectively with others; effectively manages conflict and helps others.
• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.

Critical Experience
The Group Accommodation Sales Executive will have experience in these critical operational tasks or projects:

• Undertaken formal Sales and reservations training with a minimum 2 years' experience within this style of role with a proven track record of success.
• Comprehension of Hotel systems, sales, planning and execution principles.
• Strong presentation, commercial and communication skills.
• Flexible work approach.
• Proactive approach to developing and maintaining strong relations with clients and stakeholders, with a strong focus on conversion.
• Ability to deliver projects on time.

Key Performance Indicators
The Group Accommodation Sales Executive is measured applying the following criteria: 

• Achieving or exceeding the sales and revenue targets as outlined for respective market set
• Continuous delivery of exceptional customer service.
• Embed the EVT vision and values.

Benefits & Perks

•    Incredible team member discounts from your first day on-the-job.  

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.  

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

•    Awesome winter and summer savings and discounts at Thredbo.  

•    Rapid career growth opportunities through our EVT network.  

•     Local community involvement, volunteering and charitable giving.   

•    Australia and NZ's largest and most diverse experiences company

Join our team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.