Workforce Management Analyst

We are seeking a talented individual to join our Workforce Management team at Mercer Adminsitration Services. This role will be based in Wollongong office. This is a hybrid role that has a requirement of working at least three days in the office.

The Workforce Management Analyst plays a critical role in ensuring efficient workforce scheduling, maintaining adherence to performance standards, and facilitating effective communication between employees, supervisors, and leadership. This position supports operational goals by monitoring productivity, managing schedules, and providing actionable insights to optimise staffing and performance.

We will count on you to:

• Monitor employee performance against established work schedules and real-time productivity metrics using Workforce Management applications.
• Provide timely updates to Team Managers on employee adherence to schedules and productivity thresholds, highlighting those who meet or exceed targets.
• Process and manage requests for schedule changes, making necessary adjustments to published schedules to align with operational business objectives.
• Communicate schedule changes effectively to employees and supervisors to ensure clarity and operational continuity.
• Report actual performance and productivity Key Performance Indicators (KPIs) to operational leaders and clients, supporting overall KPI achievement.
• Assist in resource projection and forecasting to optimise staffing levels through accurate scheduling.
• Generate and analyse daily, weekly, and monthly reports, delivering data-driven insights and recommendations to leadership within established deadlines.
• Consolidate staffing reports, including vacation and sick leave, coordinating with colleagues and management to ensure business needs are met efficiently.

What you need to have:

• Strong analytical skills with the ability to interpret workforce data and generate actionable insights.
• Proficiency in Workforce Management software and related productivity monitoring tools.
• Excellent communication skills to liaise effectively with employees, supervisors, and leadership.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work collaboratively in a fast-paced operational environment.
• Experience in forecasting, scheduling, and resource planning is highly desirable.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Mercer:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.