Venue Manager

Crystalbrook Flynn is a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation. 

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Leading a high energy, passionate and creative Food and Beverage Team - this expansive role is responsible for the ongoing success and growth of Flynn's Italian.

Located on Level One of Crystalbrook Flynn, Flynn's Italian is loud and fun, with an inviting vibe that is quintessentially Italian. The sophisticated yet playful menu pays homage to the best of the region's seasonal produce and speaks to the rich local history of Italian immigrants and the surrounding farmland.

Responsibilities: 

Reporting to the Food and Beverage Manager, you will be responsible for:

• Leading service and customer experience across the venue, collaborating closely with our Kitchen team
• Cost control, rostering and wage management
• Recruitment, training, rostering and team development
• Daily service standards, compliance, RSA, WHS and incident management
• Collaborating with our marketing teams to drive volume through activations, events and promotions

Skills and experience:

We are looking for a skilled and career-focused beverage and hospitality leader. Your previous management experience is important, along with exposure to working in premium service environments. You'll bring:

• Proven leadership in a premium hospitality venue
• A sharp eye for food, beverage, and service excellence and the standards to match
• Drive, ambition, and a genuine love for creating unforgettable guest experiences
• Curiosity and creativity, always looking for fresh ideas to level up our offering
• Lead-from-the-front energy, inspiring and developing a passionate, motivated team
• Operational know-how — confidently managing rosters, budgets, and compliance
• Solid WHS and legislative knowledge, with safety and compliance being second nature to you

Please note: this position is not available to those seeking sponsorship - preference will be offered to those who have a genuine and long-term commitment for FNQ Life and can demonstrate the inherent requirements listed above.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.