Learning Operations Manager

6 hours ago

Golden Point, Victoria, Australia Sovereign Hill Museums Association Full time $60,000 - $90,000 per year

The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush.

We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia's history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers.

About the Role 

The Learning
Operations Manageris responsible for the seamless operational delivery of
Sovereign Hill's education camps and excursion programs. Serving as the key
link between our visitation strategy and program logistics, this role ensures
exceptional customer service through effective system management, strong
stakeholder engagement, and a commitment to continuous improvement. By
championing operational excellence, customer satisfaction, and forward-thinking
practices, the Learning Operations Manager supports visitation growth through data-informed
decisions and strong cross-team collaboration, helping to future-proof our
program delivery. This is a 3-year fixed-term contract.

Duties & Responsibilities

  • Collaborate with the Head of Learning to implement the Education
    Roadmap and develop initiatives that grow visitation.
  • Oversee the daily delivery of education programs, ensuring
    alignment between learning objectives, site logistics, and customer service.
  • Lead continuous improvement initiatives to enhance operational efficiency to improve service delivery.
  • Manage data collection and monitor KPIs related to visitation, customer satisfaction, and operational efficiency.

Desired Qualifications

  • Experience in
    Frontline Management, education, hospitality, tourism and/or customer service
    OR a minimum of 3 years management experience in customer service or tourism

Child Safety and Criminal History Checks – Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensure certain pre-employment screening and compliance clearances are undertaken before employment is offered.

If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Children's Check.

Diversity and Inclusion – Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply.

  • Executive Support Officer

    1 week ago

    Golden Point, Victoria, Australia Sovereign Hill Museums Association Full time $60,000 - $80,000 per year

    The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000...

  • Learning Diversity Leader

    6 days ago

    Point Cook, Victoria, Australia St Mary of the Cross Catholic Primary School Full time $80,000 - $120,000 per year

    Role Description/CriteriaThe successful applicant will support teachers to plan, implement and review learning programs and resources to ensure they are accessible, differentiated and responsive to student needs. A key part of this role is the case management of students, coordinating their learning supports, communicating with families and external...

  • Practice Manager

    6 days ago

    Point Cook, Victoria, Australia The Point Dental Full time $80,000 - $120,000 per year

    Join Our Award-Winning Team at The Point DentalAre you ready to grow, lead, and make a real difference in people's lives?At The Point Dental, we believe dentistry is more than treatment — it's transformation.We're an award-winning, All-on-4 Centre of Excellence (Nobel Biocare), known for changing lives and helping patients rediscover their confidence. As...

  • Tuition Centre Manager – Lead and Grow a Dynamic Team

    2 weeks ago

    Point Cook, Victoria, Australia BrightMindz Academy Full time $90,000 - $120,000 per year

    About the roleBrightMindz Academy is seeking an experienced and dynamic Tuition Centre Manager to lead and grow our thriving tutoring centre in Point Cook, VIC. As Tuition Centre Manager, you will be responsible for overseeing all aspects of the centre's operations, from managing a passionate team of tutors to driving business growth and delivering...

  • Store Manager

    2 days ago

    Point Cook, Victoria, Australia The Cotton On Group Full time

    Born in Australia, loved around the world.At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.We're playfully...

  • Veterinary Nurse

    2 weeks ago

    Point Cook, Victoria, Australia Career Innovations Full time $60,000 - $80,000 per year

    OUR VET Point Cook | Situated in the popular Stockland Shopping Centre just off Dunnings RoadOperates Monday to Saturday, 9am – 5/5:30pmLocal, convenient location and ample parking availablePoint Cook is a busy clinic, currently operated by a team of 3 with an experienced Senior Vet, a nursing team and a soon to join Business Manager – Senior Nurse. Our...

  • Recruitment and Administration

    2 days ago

    Point Cook, Victoria, Australia PeopleCore Full time $60,000 - $90,000 per year

    Recruitment & Administration Assistant (Work from Home)Part-Time | 24–30 hours per week | Flexible scheduleOn OfferJoin a business that values flexibility, autonomy, and growth.You'll enjoy: Work from home flexibility – structure your day around your life Full autonomy – manage your own workload and priorities Training and support – learn directly...

  • Laser/ Beauty Therapist

    1 week ago

    Point Cook, Victoria, Australia Skincare laser clinic Full time $156,000 - $197,600 per year

    Laser / Beauty TherapistSkincare LASER Clinic is a highly successful clinic operating in the Point Cook Town Centre in the western suburbs of Melbourne. The clinic is well established with a large supportive client base.We are now seeking to employ a Laser/Beauty Therapist to join our existing team.Your Role/ ResponsibilitiesThe position requires a person...

  • Customer Service Representative

    2 days ago

    Point Cook, Victoria, Australia Contour Education Full time $45,000 - $65,000 per year

    DescriptionBe the face of Contour on campus. Turn every interaction into a moment of care and connection.As part of our on-campus Service Team, you'll welcome students and parents, provide prompt and friendly support, and help keep our campuses running smoothly. From handling enquiries to ensuring classrooms are ready, you'll make every Contour visit a...

  • Rehabilitation Counsellor

    2 days ago

    Point Cook, Victoria, Australia APM WorkCare Full time $60,000 - $100,000 per year

    APM Workcare understands that prevention and proactive management of injuries in the workplace is critically important and we work with employers and their people to minimise the personal and business impact of injuries, illness and disability through prevention, rehabilitation and training.The roleWorking full-time or part-time as a Rehabilitation...