Guest Service Agent

3 days ago

Wagga Wagga Riverina, Australia International Hotel Wagga Full time $45,000 - $60,000 per year

We are currently seeking an experienced Guest Service Agent to join our Front Office Team.

This role holds the responsibility for ensuring the smooth and efficient running of the hotel's operations.

Reporting directly to the General Manager, your main responsibilities include:

  • Greet clients, visitors and guests in a professional and courteous manner;
  • Deal with all inquiries in a professional and courteous manner whether in person, telephone or email;
  • Assist in ensuring the smooth and efficient running of the hotel's front office;
  • Effectively manage the daily reconciliation of the hotel's trading;
  • Responding to guest feedback in an efficient and proactive manner;
  • Effectively communicating with all departments of the hotel to ensure guest satisfaction is consistently achieved;
  • Effective coordination of guest arrivals and departures;
  • Managing guest relations to deliver truly memorable experiences for our guests;
  • Utilisation of the Front Office system to meet operational needs and produce accurate reports.

To be successful in this role, you will:

  • Be flexible to work a mixture of mornings and nights including weekends and on public holidays as per our business demands;
  • You will have previous experience which is essential in a fast-paced front office environment;
  • Hands-on work ethic and impeccable organisational skills, able to multi-tasks;
  • Demonstrate authentic customer service, interpersonal & flexible skills in your approach;
  • Project a professional image and personal presentation at all times;
  • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency;
  • Excellent organisation and time management;
  • Coordination and transition with departments to ensure smooth functioning in all departments;
  • Proficient in using Microsoft Office Suite;
  • Experience with RMS or another PMS preferred but not essential;
  • Possess a RSA Qualification. Fire Warden training will be highly regarded;
  • The capability to remain calm and adaptable to pressure;
  • Trustworthy and maintain confidentiality with a degree of empathy and fairness with all concerned.

Only successful applicants will be contacted.

  • duty manager

    3 days ago

    Wagga Wagga & Riverina, Australia Coolamon Hotel Full time $60,000 - $80,000 per year

    Coolamon Hotel has stood for over 140 years and in 2025, we gave it a full-scale refurbishment.Beautifully renovated, keeping it's original charm to create a unique and welcoming atmosphere, attracting visitors from around the country and locals alike.We are looking for a Venue Manager to join and lead our front of house team.Working closely with the...

  • Assistant Manager

    5 days ago

    Wagga Wagga & Riverina, Australia HARVEST PUB OPERATIONS PTY LTD Full time $60,000 - $90,000 per year

    The Role We're Recruiting ForThis is a fantastic opportunity for an ambitious professional looking to advance their career in hospitality management. As the 2IC / Assistant Manager, you'll work closely with the General Manager, playing a crucial role in the day-to-day operations, guest experience and long-term success of the hotel.About Harvest HotelsHarvest...

  • Property Manager

    2 days ago

    Wagga Wagga & Riverina, Australia QPL Rural Pty Ltd Trading as McGrath Riverina Full time $60,000 - $120,000 per year

    McGrath Riverina is a family-based, high-performing real estate agency servicing the Riverina MIA and South West Slopes. Thanks to our strong growth, we're hiring a Property Manager in Leeton.Ideal: a qualified, capable PM. Also welcome: motivated newcomers keen to build a long-term real estate career (training provided).Why join usEngaging work across the...

  • Chef

    6 days ago

    Wagga Wagga & Riverina, Australia Deniliquin RSL Club LTD Full time $60,000 - $80,000 per year

    Join Our Kitchen Team at Deniliquin RSL ClubAre you passionate about food and hospitality? Do you thrive in a fast-paced kitchen environment and take pride in creating high-quality meals? The Deniliquin RSL Club is looking for a talented and motivated Chef to join our friendly team.As a community-focused club, we pride ourselves on delivering excellent food,...

  • Rexp Wagga Wagga

    6 days ago

    Wagga Wagga, Australia Viva Energy Australia Full time

    Reddy Express Wagga Wagga - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy...

  • Casual Pool Coordinator

    5 days ago

    Wagga Wagga & Riverina, Australia Berrigan Shire Council Full time $43,000 - $73,000 per year

    Join our team Berrigan Shire Council are on the lookout for a dynamic Pool Coordinator to oversee the smooth operation of our pools, ensuring everyone has a fantastic and safe experience for the 2025/2026 season.Whether it's managing poolside fun or ensuring everything runs smoothly, we're looking for a Casual Pool Coordinator who loves working with people...

  • Mental Health Emergency Consultation Service

    2 weeks ago

    Wagga Wagga, Australia Murrumbidgee Local Health District Full time

    _This position qualifies for incentives under the _NSW Rural Health Workforce Incentive Scheme_, including up to $10,000 sign on incentive, and up to $5,000 each year (incentive value dependent on full-time equivalent, position and location). _Find out more here_ **Employment Type**: Permanent Full Time **Position Classification**:Dependent upon...

  • Front of House

    7 days ago

    Wagga Wagga, Australia The Charles Full time

    We're looking for an enthusiastic and experienced Front of House (FOH) team members to join our dynamic team at The Charles Boutique Hotel and Dining in Wagga Wagga, NSW. As an FOH team member, you will play a crucial role in providing exceptional customer service and creating a memorable dining experience for our guests. **Key Responsibilities** -...

  • Mental Health Emergency Consultation Service

    4 days ago

    Wagga Wagga, Australia Murrumbidgee Local Health District Full time

    **Employment Type**:Permanent Full Time **Position Classification**: Dependent upon qualifications and experience **Remuneration**: $77,358.00 - $116,963.48 per annum (+ super + 17.5% leave loading where applicable) **Hours per Week**:38 **Requisition ID**:REQ565347 **Applications Close**:24 April 2025 **Vaccination Category**:A **Outstanding Experiences....

  • Mental Health Emergency Consultation Service

    4 days ago

    Wagga Wagga, Australia Murrumbidgee Local Health District Full time

    **Employment Type**: Full Time, Part Time and Casual opportunities available **Position Classification**: Dependent upon qualifications and experience **Remuneration**: $112,396.00 - $116,963.48 per annum, pro rata (+ super + 17.5% leave loading where applicable) **Hours per Week**: up to 38 **Requisition ID**: REQ542429 **Applications Close**:**19 January...