Application Support

2 weeks ago

Melbourne, Victoria, Australia Talent Full time

The opportunity
Our client is a government organisation in the south eastern suburbs. They have a great opportunity for an Application Support Analyst for a contract role starting ASAP.

  • 3 months initial contract starting ASAP, potential to extend
  • Hourly rate $63.21 plus super per day
  • Narre Warren location + work from home

The role
As an Application Support Analyst, you will be responsible for the day-to-day support, administration, and enhancement of Council's core enterprise systems, with a particular focus on TechnologyOne. Responsibilities will include but are not limited to:

  • Triage and resolve application incidents, problems, and service requests across CES and P&R modules.
  • Investigate issues, perform root cause analysis, document findings, and apply workarounds or fixes within agreed timeframes.
  • Perform minor configuration updates (roles, permissions, workflows, system settings) under direction of the Application Support Team Lead.
  • Support testing activities including UAT, regression testing, patch validation, environment refresh checks, and release readiness.
  • Work collaboratively with business teams, SMEs and vendors to resolve issues, clarify requirements, and support stable operations.
  • Assist in knowledge creation: troubleshooting guides, KB articles, run sheets, procedural documentation.
  • Monitor system performance and proactively escalate risks or recurring issues.
  • Support delivery of enhancements for Property & Rating system.
  • Follow ITIL-aligned processes for change management, incident management, and problem control.
  • Provide high-quality customer service to internal stakeholders and ensure clear communication throughout issue resolution.

About you
To succeed in this role, you will ideally have:

  • Experience in enterprise application support (Level 2 or similar)
  • Exposure to TechnologyOne CiA (CES modules preferred; P&R highly desirable)
  • Basic SQL skills for investigation and reporting
  • Strong analytical and troubleshooting capability
  • Ability to interpret system behaviour and identify configuration or data-related issues
  • Ability to communicate technical matters in plain language to business users
  • Experience in testing, defect triage, and working within structured change processes
  • Curiosity to learn and understand complex systems
  • Ability to work independently while contributing to team outcomes
  • Local Government or regulated industry background
  • Understanding of integration concepts (APIs, ETLs, Logic Apps)
  • Experience supporting finance, procurement, assets, or property systems

Please note that if successful, you will need to undergo a police check, and hold a valid employee grade Working With Childrens Check (WWCC).

Apply
:

Please submit your resume ASAP. For more information, please contact

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