Promotions and Publishing Coordinator

Company Description
At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys
– begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description
Supports the delivery of promotions by setting up offers in the promotion engine, updating website content, coordinating publishing schedules, and ensuring promotional information is accurate and consistent.

Key Responsibilities

• Assist in implementing national online events, including creating event-related content for onsite assets
• Set up promotional codes and offers to support campaigns and events.
• Review and complete final checks before promotions are published to ensure they meet brand and operational standards.
• Maintain up-to-date knowledge of the Promotional Engine, ensuring all promotions function correctly and flagging any issues for resolution.
• Assist in coordinating product launches and work in collaboration with all stakeholders to get new product launches live by due date.
• Ensure competitions are clearly signposted and easily discoverable across digital channels to drive engagement and participant sign-ups.
• Understand customer journey online and off site to ensure online assets meet requirements.
• Maintain up to date knowledge of the Content Platform to ensure all published content adheres to The Good Guys' design standards, legal requirements and site usability principles.
• Support the team by documenting and sharing ideas to improve work processes, helping the wider publishing and marketing teams work more efficiently
• Assist with the publishing and checking of all digital catalogues on third-party platforms, ensuring they are live by the required start dates and uploaded in the correct priority order
• Conduct daily checks of the website to ensure customer journeys are working as expected

Qualifications

• Minimum 1 year of experience in digital publishing or promotion setup, preferably within a retail environment
• Exceptional organisational skills with strong attention to detail
• Confident user of Microsoft Office Suite
• Experience with Contentful is an advantage

Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply