Senior Analyst, Collections

All Posting Locations: Southbank, Victoria, AU

Job Functions: Global Business Services

Date Published: September 24, 2025

Ref#: R-96722

ABOUT THE ROLE

Job Description

• Grow your career in a global FMCG organisation
• Flexible work arrangement – 3 days in office, 2 days remote
• Collaborative and dynamic work environment

Unlock Your Potential with Kraft Heinz

The Senior Analyst Collections & Deductions ANZ supports day-to-day business processes, aligned with Kraft Heinz Australia and New Zealand stakeholders. The role leads a team member and collaborates with third-party BPO partners to drive process improvements and boost performance. As a key member of the GBS team, the Senior Analyst promotes Executional Excellence, Process Excellence, Innovation, and Business Value, reporting to the Group Lead – Order to Cash & Trade Finance and partnering with the Trade to Cash Manager ANZ.

The Company

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

Key position responsibilities include, but not limited to:

• The role is primarily responsible for driving the following areas: 'Collections', 'Deductions', 'Authorise and Manage Credit', and 'Cash Applications', 'Customer Master'.
• First point of escalation for Kraft Heinz on Accounts Receivable matters (cash, credit, collections deductions and customer master)
• Review and analyse reports from GBS
• Drive working capital improvements in partnership with Kraft Heinz Treasury department and with support from Group Lead Order to Cash & Trade Finance.
• Accountable for delivering Business Value targets associated with Invoice to Cash initiatives and other corresponding activity.
• Responsible for ITC approvals including Credit Limit Reviews, Credit Hold Order releases and all other ITC approvals supporting daily OTC operations.
• Play a support role on relevant project and technology implementations including SAP S/4 Hana, Integrated Business Planning, and other digital solutions
• understanding of assigned business process to identify gaps and propose continuous improvement measures
• Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides
• Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team
• Work with Kraft Heinz and GBS on SOX testing schedule and audit support
• Review local policies related to the Invoice to Cash area and implement processes in within GBS to standardize ways of working
• Conduct training of GBS team on new ways of working

About you:

• Understanding of Accounts Receivable processes
• Minimum of 5 years of progressing work experience in accounts receivable area
• Experience working in an operational capacity within GBS is preferred
• Experience working with BPO or offshore teams is preferred
• Experience operating in matrix/complex organisations
• Experience managing multiple stakeholders and priorities
• Experience participating in Continuous improvement initiatives
• Strong customer service background
• Positive, proactive can-do attitude
• Attention to detail and high accuracy skills
• Strong problem solving skills
• Ability to work within a team environment
• Ability to foster strong relationships with customers and sales teams

Benefits of working with us

• Hybrid Working – Flexibility around when and where you work
• Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
• Parental Leave – paid time off for both primary AND secondary caregivers
• Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
• Novated Leasing
• Great Place to Work certification in Australia and New Zealand
• In House Training Programs
• Corporate Discount Programs

Ready to make an Impact?

If you're passionate about creative leadership, eager to drive innovative campaigns, and enjoy collaborating with a talented team, we want to hear from you. Please submit your application soon, as we'll be reviewing them as they come in and may close the ad early. We're excited to meet our next Creative Lead and see the impact you can make

Location(s)

Freshwater

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.