Merchandise Operations Coordinator

Company Description
At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys
– begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description
Maximise delivered sales and profit by leading the effective workflow of customer and store orders, timely and accurate pricing, and commission tier maintenance

• Manage, monitor and maintain pricing in relevant systems to ensure timely and accurate ticket pricing across all channels
• Co-ordinate cross functional business and system requirements with key stakeholders as required
• Co-ordinate and follow through customer and store orders to ensure efficient and timely delivery of the end to end cycle of customer purchase orders
• Ensure the loading and configuration of pricing across all channels meets business and regulatory requirements
• Ensure the accuracy of pricing by undertaking routine checks as part of the change process
• Review market advertising print media and recommend price changes where competitor pricing beats current in-store or online ticket price
• Provide administration and coordination support and act as key point of contact for category teams, marketing, merchandise operations, store operation and stores in relation to competition pricing, product changes and commission tier maintenance

Qualifications
Qualifications and Competencies

• Strong Microsoft Excel and Analytical Skills
• Excellent communication, both written and verbal
• Project Coordination and Process Improvement skills
• Customer focus: does everything through the eyes of the customer
• Ensures accountability: holds self and others accountable to meet commitments
• Drives results: consistently achieves results, even under tough circumstances
• Collaborates: builds partnerships and works collaboratively with others to meet shared objectives
• Communicates effectively: communicates with a clear understanding of the unique needs of different audiences

Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply