Assistant GM for 5 Salons

Everywhere you have worked, you have quietly taken pressure off your manager, tightened the systems, lifted the standard of people and performance, and left the place calmer, stronger and producing more than when you arrived.

You value culture above fancy resumes. You know personality, intention and attitude first, and that skills can be trained when the culture fit is right. You genuinely like mentoring and training others, and watching them grow in confidence gives you a lot of satisfaction.

You are great at aligning people to enhance growth and performance. You read people well, you stay calm under pressure and you do not get rattled easily.

You are that rare mix of warm, steady and seriously switched on. You get a real kick out of seeing a business working better and better because of the projects you push through.

You are incredibly organised. You love systems that are labelled, filed, documented and easy to follow. Having things unfinished or messy actually bothers you. Your word means a lot and you always follow through.

You are also commercially minded. You believe that smart marketing and consistent promotion create full books and strong revenue. You enjoy looking at data and dashboards, spotting patterns, seeing what is working and what needs to change. You never act on first impressions alone. You dig, you get the full story and only then do you decide what to do.

You're the one who, come hell or high water, finds the solution, hates dumping problems on your manager and fixes things properly while protecting the business and the culture.

You are looking for a long term home, not a short stint. You want to be part of an Australian brand that customers genuinely love, where the standard is already high and you can help take it even further.

This role is Assistant General Manager for SB&L, a national brow and lash salon brand with 5 salons, 50 staff and over 3,300 reviews online with a 4.8 star average. Clients genuinely rave about the experience. When something does go wrong, the team handles it so well that 1 star reviews routinely turn into 5 stars. It is a high performing, values driven environment with dashboards, policies and structure already in place.

Please do not talk yourself out of this because the title feels big. You do not need to have worn a "GM" title before. What matters is that you love people, love learning, love systems, have a history of getting results and feel genuinely seen while reading this ad.

The founder is a brilliant operator and already has formulas and processes for nearly every problem. She has built out almost all of the systems, policies, dashboards and processes the business needs, and things are working very well. You will be trained and supported closely and you will grow into the full GM role over time.

The pain point now is that she still holds too much of the People, Marketing and Accounts responsibility and wants to shift her focus to higher level strategy and future growth. She also wants space to grow her family and be more present as a mum.

Day to day you'll gradually take over People, Marketing and light Accounts – hiring and performance check ins, giving real strategic direction to our in house marketer, approving timesheets and payroll, reviewing dashboards, driving rewards programs and handling HR issues. You will be over the marketing manager who has worked her way up from being a receptionist in 2017. You don't manage salon managers directly, you back them, take pressure off the founder and focus on creating an environment where the staff can thrive. You will be working alongside the production manager who runs the salons - she also started in this company as the receptionist 3 years ago.

You can start part time and evolve into full time or start in full time off the bat. There will be a mix of time in the Head Office in Camberwell, visiting salons and work from home, as long as the results and communication are strong.

If this sounds like the long term challenge you have been looking for, we would love to hear from you.