Customer Service Representative

Job Description SummaryAre you ready to take the next step in your career - one that offers more than just a job?Job DescriptionAt BD, possibility isn't an idea. It's what we do. We are the Makers of Possible.

This is your opportunity to grow, learn, and make a real impact within a global leader that's shaping the future of healthcare.

At BD, we're passionate about developing our people. Whether you're early in your career or ready to accelerate your growth, this role offers a clear pathway to build your skills, expand your experience, and advance within a company that invests in your success.

Your Day-to-Day

As a Customer Service Representative at BD, you'll be part of a collaborative, high-performing team that supports customers across Australia and New Zealand, from hospitals and healthcare providers to distributors and internal stakeholders.

You'll handle complex, meaningful work that goes far beyond standard customer service tasks. Every interaction you manage helps ensure essential medical products reach the people and places that need them most.

Your day will include:

• Responding to customer enquiries about products, pricing, stock availability, and order tracking.

• Processing customer orders, sample requests, and product returns efficiently and accurately.

• Managing customer claims and credits in collaboration with Sales, Marketing, and Warehouse teams.

• Using Salesforce for case management and communication tracking.

• Providing proactive support to business areas and acting as the key contact for Customer Service and Order Management queries.

• Continuously improving service processes to better support customers and internal teams.

About You

You're ambitious, driven, and ready to take ownership of your career. You bring a genuine passion for customer experience and thrive in environments where every day brings new challenges and learning opportunities.

You'll bring:

• 1–3 years' experience in a customer service role, ideally within a product-based industry (healthcare, FMCG, or similar).

• Proven track record in resolving complex customer queries.

• Exceptional communication and problem-solving skills, with a natural ability to build rapport and resolve queries effectively.

• High attention to detail and accuracy in order processing and data entry.

• A proactive mindset with the confidence to take initiative and suggest improvements.

• Strong organisational skills and the ability to manage competing priorities.

• Experience using SAP, Salesforce, or JD Edwards will be highly regarded.

Why BD?

BD is one of the world's largest medical technology companies - but we've never lost our human touch.

Every one of our 70,000+ associates plays a part in advancing the world of health, from discovery to diagnosis and beyond.

Here in ANZ, you'll join a close-knit, supportive team that values curiosity, integrity, and innovation. You'll find opportunities to learn from experienced leaders, develop your career, and be part of a company that turns possibility into progress.

Because at BD, possibility isn't just imagined - it's made.

What's in It for You

• A global brand with strong presence and opportunity for growth in ANZ

• Supportive team and leaders committed to your development

• Career progression pathways across customer operations, supply chain, and commercial functions

• Hybrid working flexibility and a culture that values work-life balance

Take the Next Step

If you're ready to make the possible, possible - apply today and start your career journey as a Maker of Possible at BD.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work LocationAUS Sydney - North RydeAdditional LocationsWork Shift

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