In Home Community Support

2 weeks ago

Melbourne, Victoria, Australia healthAbility Full time $60,000 - $80,000 per year
  • Fixed term contract until June 2026
  • Full time (1.0 FTE)

  • Eltham / Hybrid location

  • Provide high-quality customer support to In Home Community Support (IHCS) clients, their families, and the IHCS team.

  • Coordinate and roster newly onboarded support staff, including arranging buddy shifts to support their transition.
  • Manage and schedule client services within appropriate IT systems, ensuring accurate documentation of all actions and communications.
  • Follow up promptly on referrals and service requests to ensure timely and effective care delivery.
  • Prioritise urgent service and supply requests based on risk assessments and client needs.
  • Seek management guidance on potential risks or issues identified when engaging with clients or the IHCS team.
  • Ensure all interactions and record-keeping comply with national privacy and confidentiality requirements.
  • Liaise with clients and families to explain HealthAbility services and support access to care.
  • Work within defined role boundaries and escalate matters when outside scope of responsibility.

  • Participate in a regional rotation alongside colleagues to ensure consistent service coverage.

  • Recent experience with customer service skills, rostering, administration and within in the health/ aged care and or disability  work.

  • A good understanding and knowledge of the broad range of social and health issues to assist clients with service access.
  • Demonstrated ability to work flexibly, with a strong ability to contribute to and trial new approaches aimed at continual improvement.
  • Experience working in with the community aged care, community/public health or community-based setting.
  • A good understanding of health conditions and health system including My Aged Care.

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