Customer Account Manager

7 hours ago

Mackay, Queensland, Australia ab8c3ecf-b1b3-4ae9-b77a-49b322c8f40e Full time $80,000 - $120,000 per year

About VAE Group

Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees and have 12 office locations in Australia, New Zealand and Papua New Guinea.

With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity, relentless focus on safety and innovative expert staff which together deliver outstanding results and live our brand's values of Energy – Synergy – Success.

What we offer

  • A flexible & supportive working environment
  • Hundreds of discounts through VAE's benefits platform - The Vault
  • Annual pay reviews
  • Employee Service Awards (dinner voucher, days off, "The Prize Wheel")
  • Strong safety focus
  • Referral bonus
  • Financial Wellness Programs
  • Discounted private health insurance
  • Personal and professional development
  • Great team culture – team sports, regular social activities, family friendly
  • Employee Assistance Program (EAP) – immediate family included
  • Free parking onsite

The Role

Reporting to the Regional Manager - NQ & CQ, you will be responsible for managing a variety of customer accounts and a team of mechanical service technicians in the CQ region including Mackay, Rockhampton and Gladstone, ensuring all contractual requirements are delivered upon to a high standard. Some of key responsibilities include but are not limited to:

  • Managing customer accounts and service delivery
  • Leading and managing a small team of field service technicians
  • Planning and overseeing job scheduling, resourcing, and performance
  • Achieving revenue, gross margin, and other financial targets
  • Identifying opportunities for improvement and growth
  • Building strong, lasting customer relationships

What makes you stand out

Ideal candidates will have proven experience providing both excellent customer service and employee management within an HVAC&R Service environment, and;

  • Have strong communication and customer service skills
  • Display leadership qualities to effectively manage a team of HVAC&R tradespeople
  • Be conscientious, with an ability to manage both internal and external facing elements of their role
  • Financial literacy: interpreting budgets, forecasts, and trends

Culture

Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

Diversity & Inclusion

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We're searching for like-minded people that complement our core principles and company culture.

If you are a self-motivated and results-driven individual with a passion for customer service, we encourage you to apply today and join us.

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