Account Manager

5 days ago

Mackay, Queensland, Australia Metcash Full time $80,000 - $120,000 per year

At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

  • Grow your career with tailored development programs
  • Thrive your way with flexible work options
  • Make your mark in a high-performing, values-led team

At Metcash Food, we're the power behind local business, proudly supplying over 1600 independently owned stores across Australia and New Zealand. With trusted brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, delivering the products and homegrown produce locals love most.

About the Opportunity

We're looking for a driven, future-focused Account Manager to lead a portfolio of independent retailers. You'll be the trusted advisor and primary relationship lead, delivering sustainable growth, commercial outcomes, and long-term customer success.

In this Role


• Own and manage a portfolio of customer accounts

• Develop and execute Joint Business Plans (JBPs)

• Drive commercial outcomes and profitability

• Provide advisory support across store operations

• Champion merchandising, campaigns, and digital initiatives

• Lead customer participation in community and sustainability programs

• Ensure compliance with Channel Standards, OEP, FSA, and legislation

• Partner across teams to deliver holistic customer support

You're Likely a Match If


• Proven experience in account management, business development, or sales

• Experience with multi-site or franchise retailers

• Strong commercial acumen and analytical capability

• Knowledge of retail operations and store economics

• Strategic relationship management and influencing skills

• Ability to translate insights into actionable strategies

• Excellent communication and stakeholder engagement skills

• A collaborative, proactive, and customer-focused mindset

What's on offer

We're proud to offer a workplace that supports your well-being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger

Metcash is Australia's leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the 'Best Store in Their Town' by providing merchandising, operational and marketing support.

We're committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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