Field Service Engineer

We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Field Service Engineer – Brisbane, QLD

Job Summary

Join our team as a Field Service Engineer, where you'll provide expert technical support in repairing, testing, calibrating, and installing advanced laser systems. In this role, you'll interact with customers, maintain accurate service records, and ensure equipment meets specifications, all while building strong relationships within the Sales and Service teams. The position is based in Brisbane and requires 100% travel. Occasional out of state overnight travel is required.

Restricted electrical license is an advantage. If you have 5-10 years of hands-on experience with medical laser equipment, excellent troubleshooting skills, and a passion for delivering exceptional customer support in the medical field, this is your opportunity to do work that improves people's lives. Sciton will pay for laptop, cell phone up to $125/ month, and vehicle, in certain areas.

Benefits And Compensation

The salary range for this position is $100k—$110k. In addition to a competitive market-based salary, Sciton offers the opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including a 401 (k) with matching.

In this role, you will engage in the following:

• Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
• Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
• Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
• Respond to service requests and ensure on-site repair within 48 hours.
• Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
• Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
• Build trust with customers by ensuring integrity and accountability.
• Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches
• Ensure high output level while managing competing demands.

Essential Requirements:

• 5-10 years of hands-on experience with medical laser equipment
• Restricted electrical license is an advantage
• Bachelor's or Associate degree in electronics, laser technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting, technical support, customer service, and dispatch experience.
• Australian Citizenship or Permanent Residency
• Current driver's license.
• Medical devices experience a strong plus.
• Ability to manage and assist in the shipment of service parts to customer sites.
• Knowledge of optics, electronics, cooling systems, power supplies and laser systems.
• Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Proficiency with Microsoft Word and Excel suite required.
• Prioritization and multi-tasking skills required.
• Excellent communication, customer interaction and phone interaction skills required.

About Sciton

Sciton is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.

At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time, and we embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton

At Sciton, People Matter. We Are More Than a Company; We Are a Family, Which Is Why We Give All Our Employees

• The support, recognition, and room to grow their careers within Sciton.
• Empowerment to develop their creative genius and encouragement to be lifelong learners.
• Incentives for creativity and innovation across the organization.