Support Engineer
3 days ago
About Nerdio
Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.
Leveraging Nerdio, partners can manage customers' cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.
We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.
What You'll Do
Our technical team is looking for a client-facing Support Engineer with strong technical and communication skills. You'll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.
Deploy AVD Environments:
Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
Customer Support:
Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
Technical Expertise:
Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
Collaboration and Communication:
Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.
- Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.
Qualifications and Experience
- 3+ years of experience in technical support or a related field. .
- Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
- Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
- Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
- Experience with operating systems, such as Windows Server and Linux distributions.
- Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues
- Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
- Strong documentation skills to record and track support cases, solutions, and best practices.
Preferred Experience
- Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products.
- Knowledge of Active Directory, Group Policy, and identity management concepts.
- Experience with ticketing systems, such as JIRA or ServiceNow.
- Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
- Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications
Expected Hours of Work
- This is a full time position with flexibility required to accommodate business needs. You will therefore be expected to cover a weekend shift to support customers outside of standard hours.
Benefits and Incentives
- Competitive Base + Bonus Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off
- Collaborative Team Culture
- Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
The pay range for this role is:
60, ,000 USD per year(Remote (Australia))
-
Technical Support Advisor
7 days ago
Remote, Australia Ada Support Full time $60,000 - $120,000 per yearRemote - AustraliaAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...
-
Senior Technical Support Engineer
1 week ago
Remote, Australia AutoRABIT Holding Inc. Full time $65,000 - $95,000 per yearAbout the Role:AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch...
-
Technical Support Engineer I
2 days ago
Remote, Australia Rapid7 Full time $80,000 - $120,000 per yearTechnical Support Engineer IDo you enjoy solving complex technical challenges and helping customers find solutions that make their day better? If you're someone who thrives on tackling new problems, learning continuously, and delivering exceptional service, we'd love to have you on our teamIn this role, you'll work closely with our APAC team to support...
-
Network Security Operations Support Engineer
2 days ago
Remote, Australia Leidos Full time $120,000 - $150,000 per yearDescriptionNetwork Security EngineerFlexible work arrangements including but not limited to working remotely, flex for life and our Life Days program where you can accrue up to an additional 12 days of leave per year.Grow your Cyber Security career within a large global enterprise and work with leading technology.We're a 'Family Friendly' certified workplace...
-
Software Engineer
2 weeks ago
Remote, Australia Octopus Deploy Full time $125,000 - $145,000 per yearOctopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.If you join Octopus, you'll become a part of a high-trust,...
-
Expert Software Engineer
6 days ago
Remote, Australia Feedzai Full time $120,000 - $200,000 per yearFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
Senior Engineering Manager
2 days ago
Remote, Australia Octopus Deploy Full time $205,000 - $230,000 per yearOctopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.We're a profitable scale-up of 300+ people, growing steadily....
-
Database Reliability Engineer
2 days ago
Remote, Australia CrowdStrike Full time $120,000 - $180,000 per yearAs a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3...
-
Software Engineer
4 days ago
Remote, Australia CrowdStrike Full time $80,000 - $120,000 per yearAs a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3...
-
Technical Support Engineer
2 weeks ago
Australia (Remote) Rhapsody Full time $60,000 - $100,000 per yearAbout Rhapsody: We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability...