Fraud Detection Lead

3 days ago

Sydney, New South Wales, Australia Suncorp Full time $120,000 - $180,000 per year
  • Brisbane, Sydney, Melbourne, CBD location/hybrid working
  • Lead cross-functional working groups, to educate and engage relevant stakeholders in Personal Injury Investigations
  • Drive creative and critical thinking training and mindsets within the Personal Injury Investigations function
  • Permanent role

About the Role:

The Fraud Detection Lead exists to support the Personal Injury Investigations team's execution to evaluate and prioritise investigation of insurance claims for potential fraud in Suncorp Insurance. This role is responsible for ensuring the timely, relevant, and accurate assessment of fraud alerts, using advanced detection tools and methodologies to support business understanding and outcomes relating to insurance fraud.

What You'll Do:

  • Support the business in design and improvement across our existing automated fraud control measures
  • Support the business to identify control weaknesses and advising on rectifications
  • Lead the PIC Fraud Detection function, providing direction, feedback, and support
  • Foster a culture of excellence, accountability, and continuous improvement
  • Ensure team members are informed, engaged, and contributing to shared goals.

What You'll Bring:

  • An understanding of the industry and department
  • Fresh Perspective and an abundance of relevant experience
  • Applied experience in fraud detection, fraud analysis, insurance investigations and investigation teams, or case management functions
  • Ability to effectively lead a program of work, assign tasks, set priorities, and optimise resource allocation for efficient operations.
  • Personal values that align to the Suncorp EVP that are evident within Fraud & Intelligence
  • A flexible and adaptable approach to job requirements
  • Ability to travel if required
  • Able to work from the office a minimum of two (2) days per week.

What You'll Enjoy:

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

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