Complex Fraud Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

This role is a 12 month fixed term contract. Reporting to the Fraud Risk Operations Associate Director, the Complex Fraud Analyst within the External Fraud Risk Team is responsible for the investigations and analysis into incidents involving dishonesty (such as fraud or theft) and is required to provide specialist investigative support and analytical expertise to support internal and external fraud units.

The primary objective of the role is to reduce customer, subscription, and network fraud through the prevention and detection of external fraud trends through effective monitoring of high-risk activity and root cause analysis.

Your day to day will consist of

• Cut through complex fraud scenarios so that root causes can be addressed optimally by employing innovative solutions.
• Understanding of key telecommunications products (mobile, fixed, internet) and associated data and sophisticated process flows.
• Managing SQL, database systems and complex analysis.
• Completing Fraud Risk Assessments.
• Leading Projects as the Fraud SME.
• Identifying, and following through fraud issues that impact Optus and its customers.

What makes you perfect for the role?

• Fraud and investigation experience.
• Experienced with MS PowerPoint (Advanced), Teradata SQL, Relational databases, SQL & Oracle SQL, Alteryx, Python, Tableau.
• Extensive experience within a similar Fraud Analyst role with prove experience interrogating multiple data sources.
• Experience in Credit/ Fraud in Telco.
• Strong technical background and the ability to analyse and interpret Teradata SQL.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit