After Sales Customer Service and Spare Parts Coordinator

The Industry:

Have you always wanted to join a booming industry that promotes health, fitness, fun, and lifestyle?

Where participation rates are higher than ever before and growing

With members who are engaged and passionate

The golf industry is thriving worldwide

And… we have the market leading, game changing products for our customers

Company Overview:

Since 1993, MGI has grown to be one of Australia's leading golf wholesale companies. We are committed to delivering high-quality products and outstanding service to our customers across the globe. Join our dynamic team and become a part of a company that prides itself on quality, service, and innovation.

Position Overview:

We are looking for a dedicated Customer Service and Spare Parts Coordinator to provide exceptional customer service, aftersales support, and spare parts management. This role will diagnosing customer issues, maintaining stock levels for service vans and the service centre, and assisting with various tasks to support our National Service Manager.

Key Responsibilities:

• Provide outstanding customer service and troubleshoot product-related inquiries via phone, email, in person, and chat (service, spare parts, warranties, and product information).
• Demonstrate a high level of written communication skills.
• Provide reception coverage when needed, including:
• Scheduling service centre bookings.
• Assisting customers with service, spare parts, warranties, and product information.
• Maintain stock levels for the service vans and service centre.
• Stay up to date with new products and features.
• Possess and maintain detailed knowledge of spare parts and diagnostics.
• Import warranty jobs into Sage and upload daily job sheets from service vans.
• Upload serial numbers and process Sureshot sales orders from the website.
• Build and maintain strong customer relationships.
• Assist with repairs on buggies when required.
• Support the National Service Manager and Senior Management Team with business-related tasks as needed.

Skills & Experience:

• Proficient in Microsoft Office, with solid computer skills.
• Experience in Sage and Zendesk preferred but not mandatory.
• Quick to adapt to new technologies and systems.
• Previous background in retail or high-volume customer service.
• Excellent customer service skills with a strong phone manner.
• Outstanding communication skills, both verbal and written.
• High attention to detail and excellent problem-solving skills.

Personal Attributes:

• Strong time management skills with the ability to work to deadlines and prioritize tasks.
• Creative problem-solver with the ability to offer multiple solutions to assist customers.
• Able to work independently and collaboratively as part of a team.
• Attentive listener, open to feedback and continuous improvement.
• Flexible and adaptable to changing priorities and demands.
• Energetic, enthusiastic, and engaged in contributing to a vibrant work environment.
• Strong ability to build and maintain relationships with customers and suppliers.
• A mechanical, technical, or practical mindset is highly advantageous.

Why Work with MGI?

• Be part of a leading company in the golf industry.
• Join a passionate and collaborative team.
• We celebrate our employees' birthdays; we regularly get together for team lunches and morning teas.
• We value our staff and are committed to their professional growth and development.
• Employee Assistance Program (Access to mental health professionals, free of charge)
• Eastern Suburbs. Onsite parking. Impressive office space. Friendly, casual but hard-working environment.

How to Apply:

If you are passionate about customer service and have the skills to thrive in a fast-paced environment, we would love to hear from you Please submit your resume and cover letter to the HR Team.

Join us and help provide outstanding service and support to our valued customers