Support Analyst

4 days ago

Sydney, New South Wales, Australia Westpac Group Full time $80,000 - $120,000 per year

Job Description
Create your best future and join Westpac as a Support Analyst.

What's the role?
We are looking for a highly skilled and motivated
Support Analyst
to join our growing and dynamic Consumer Service management team. The ideal candidate will be responsible for ensuring the reliability, availability, scalability, observability and performance of Westpac Groups Open Banking Service. The role also includes evaluating Open Banking technical integrations (new capabilities to our new API platform) from internal teams and vendors, assisting with diagnosing root cause for customer and internal IT incidents, managing vendors and assisting in maturing the Service Management processes in this space .

There will also be opportunities to expand your knowledge in other customer facing digital systems such as Westpac's Internet banking, PING identity and Websites.

What do I need?
To be successful in this role, you will have a proven track record in a technical support or a software engineering role, preferably on customer facing or Identity and access management systems.. In addition, you will need:

  • Proficiency in API development & Functional testing.

  • Strong Understanding of:

  • REST, SOAP, XML, JSON, IAM, OAUTH2, YAML, Swagger, API gateway technology, SQL queries.

  • Java 1.8 or above - for code & issue analysis
  • Phoenix HBase knowledge - for DB analysis
  • AppDynamics and Splunk
  • PING
  • Networking principles and associated technology
  • Pipelines
  • Identity and access management systems

  • .NET framework

  • Good knowledge of languages - to help aid in API exploration, prototype development, issue resolution and other tasks .

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .

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