Tech Support Analyst

3 hours ago

Sydney, New South Wales, Australia UBS Full time $80,000 - $120,000 per year

Job Reference #
327581BR

Job Type
Full Time

Your role
Are you an expert when it comes to Unix and SQL skills? Do you have good knowledge in automation tools like – Splunk, AppDynamics, Automation Anywhere or IPCentre? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We're looking for a IT support analyst to:

  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database

Your team
You'll be working in the TS ASR WMPC team in Australia. We provide best in class IT services for Wealth Management business. As a Support Analyst, you'll play an important role in providing availability and stability to the Wealth Management International (WMI) platform.

Your expertise

  • Ideally less than 5 years of hands-on experience with UNIX, ORACLE, Sybase, Postgress, Websphere/Tomcat
  • Proficient with software tools, such as APPDYNAMICS, SPLUNK etc.
  • Preferrable knowledge on Cloud Computing especially Microsoft Azure
  • Prior experience in development or support of wealth management or other banking domain applications
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Ability to engage with senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services

About Us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How We Hire
We may request you to complete one or more assessments during the application process. Learn more

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.

We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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