Customer Service Consultant

About Zap Fitness

Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed

Zap Fitness 24/7 is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand.

We're looking for an energetic and service-focused Customer Service Consultant to join our team at Zap Fitness 24/7. In this role, you'll be the first point of contact for members and internal stakeholders, providing professional and timely support across a range of enquiries.

You'll play a key role in resolving member issues, recovering overdue payments, and delivering an outstanding customer experience every time. If you're a confident communicator who thrives in a fast-paced environment and enjoys helping people, this is the perfect opportunity to make an impact within a supportive, high-performing team.

• Deliver exceptional customer service to members, clubs, and internal stakeholders.
• Act as the first point of contact for enquiries and complaints, identifying causes and providing effective solutions.
• Follow up with members to ensure timely and satisfactory resolution.
• Facilitate payment recovery through consistent and professional communication.
• Manage multiple tasks and priorities efficiently while maintaining attention to detail.
• Maintain accurate records and documentation across systems.
• Build strong relationships through clear, open, and professional communication.
• Achieve set KPIs and contribute positively to team goals and culture.

• Passionate about delivering outstanding customer service and creating positive member experiences.
• Experience working in a call centre or customer service environment (debt recovery experience highly regarded).
• Strong problem-solving, negotiation, and conflict resolution skills.
• Confident communicator with excellent verbal and written communication skills.
• Highly organised, adaptable, and able to manage multiple priorities effectively.
• Proactive, self-motivated, and driven to achieve goals.
• Positive attitude, integrity, and accountability in every interaction.
• Ability to build lasting relationships with members, colleagues, and stakeholders.
• A current paid Working With Children Check (WWCC) may be required, depending on your state jurisdiction.

What we can offer you

• FREE gym membership to be able to practice what you preach
• Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
• Leading paid parental leave program
• Employee Assistance Program

Apply Now

Please click 'Apply' to submit a resume that details your experience, attributes and achievements.

About Fitness & Lifestyle Group:

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Zap Fitness we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.