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Multi-Site Restaurant Manager
2 weeks ago
About the Role
SSP Australia is seeking a highly motivated and experienced Multi-Site Restaurant Manager to lead and oversee the daily operations of multiple retail and hospitality venues at Brisbane Airport. This role will see you managing a portfolio of stores, driving performance, and ensuring operational excellence across all facets of store management.
You will be responsible for managing the following venues:
- Motto Motto
- Mi Casa
- Nippon Ramen
- Rolld
- Upper West Deli
This is a full-time position on a rotating roster across weekdays, with early starts or late finishes as required, and availability to work weekends as operationally required.
Reporting to the General Manager, this leadership role is key to delivering outstanding customer experiences, meeting commercial targets, and coaching and mentoring your teams to success.
Responsibilities
- Lead, support, and develop Restaurant Managers and team members across five venues, fostering a high-performance culture.
- Oversee the end-to-end daily operations of each store, ensuring consistent execution of service, product quality, and customer engagement.
- Monitor and manage staffing, recruitment, onboarding, and workforce planning in accordance with labour budgets and operational needs.
- Drive store profitability by managing budgets, inventory, sales targets, cost of goods, and wage costs.
- Conduct regular site visits to ensure compliance with brand standards, safety procedures, and visual merchandising guidelines.
- Prepare and present performance reports, financial updates, and strategic improvement plans to senior management.
- Work closely with airport stakeholders and commercial partners to maintain strong operational relationships.
- Ensure compliance with food safety regulations, workplace health and safety, and all relevant licensing and airport requirements.
- Coordinate the launch of new initiatives, products, or processes across multiple stores, providing training and implementation support.
The ideal candidate will have
- Proven leadership experience in a multi-site or high-volume hospitality environment.
- Strong operational and financial management skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- A track record of driving performance, mentoring teams, and delivering results.
- Understanding of compliance requirements in food safety, WHS, and licensing.
What's on Offer
- Competitive salary + superannuation.
- Structured career progression and development opportunities within a global company.
- Free meals while on shift and access to airport parking.
- Dynamic and fast-paced working environment with variety in your day-to-day.
- Be part of a collaborative, people-first workplace where your contributions make a real impact.
About Us
SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.43,000 colleagues in over 600 locations across nearly 40 countries.
We operate sit-down and quick-service restaurants, cafes, lounges, and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national, and local brands.
Our SSP Asia Pacific journey started in Thailand over 25 years ago. Since then, we have grown to include Singapore, Hong Kong SAR, Australia, New Zealand, the Philippines, Malaysia, and Indonesia, with more than 5,500 colleagues, 150 brands, and 300 stores.
Our purpose is to be the best part of the journey — bringing leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality, and service.
Our values:
- We are one team – working together and sharing our best ideas to fulfil our global potential.
- We are results focused – delivering great food and service for our customers and outstanding results for our clients, shareholders, and colleagues.
- We all make a difference – respecting each other, acting responsibly, and being accountable for our contributions.
- We are bold – seizing opportunities, innovating, and quickly adapting every day.
- We celebrate success – recognising and valuing everyone's achievements.
We are looking for talented and passionate individuals to join SSP to start the best part of their journey.
