Assistant Strata Manager

GATEWAY TO A CAREER IN STRATA MANAGEMENT

Company

At Highrise Strata Management we specialise in managing large Owners Corporations and pride ourselves in the delivery of only the highest levels of service to our clients. Our service first, profit second approach is underpinned by our values of Integrity, Precision, Quality and Empathy that guide our team in everything we do.

The team at Highrise have been delivering high quality Owners Corporation management services to a range of properties from commercial and mixed use to high rise residential for the past 7 years. Due to the award winning, high level of service our customers experience we seek to employ only the best staff who possess a mix of technical ability and more importantly the right attitude to make every client interaction a memorable one.

We truly value our staff as our number one asset and believe that staff who are well supported, encouraged, entrusted and nourished will always go the extra mile to ensure they treat the clients of the firm as though they were their own.

Due to continued growth and internal promotion, an exciting opportunity has opened for an Associate Owners Corporation Manager to join the team, based in our Eastern Suburbs office in Clayton.

Make no mistake about it, Highrise Strata Management is a rising powerhouse in the Strata Industry.

Position

The role involves a strong focus on delivering continued exceptional relationship management of existing Owners Corporation clients by attending to the day to day administrative requirements whilst assisting a veteran Owners Corporation Manager in the higher management of the portfolio.

In short, the role is to be a highly skilled resource and right hand to your Owners Corporation Manager, working closely together as a team.

High service and client retention is optimised through limiting the size of the portfolio which consists of 7 key high-rise buildings located in the City.

Day to day responsibilities will include but are not limited to:

Provide support to the manager in a range of functions associated with Strata Management, in accordance with Owners Corporations' instructions and relevant legislation

Liaise with Committee Members, Owners and Contractors

Receive incoming calls and respond to email queries

Under supervision from the manager, arrange maintenance and repairs including obtaining quotations and tendering services

Collect and process property information and reports as required and ensure all correspondence and records are filed

Assist with obtaining Insurance quotations and process lodgement of claims via brokers

Prepare documentation for Annual General and Committee Meetings on behalf of manager including preparation and review of financial reports

Attend Annual General and Committee Meetings during and after office hours to take minutes

Assist with Essential Services and OH&S compliance for the portfolio

Perform some basic accounts functions

Perform some basic debt collection functions

Database management of electronic filing including all correspondence, quotations and records

Provide executive assistant support for the Manager

Attributes

This role will be ideal for current Owners Corporation Assistants/Associates, Executive Assistants or high-level administrators.

Key attributes for the role are:

Experience working in the Strata or Real Estate Industry preferred but not essential

Superior attention to detail and pride in end product of work delivered

Exceptional administrative, time management and self-organization skills

A passion for building and maintaining relationships with key stakeholders

Provide great customer service and have a professional presentation

Have excellent grammar and professional verbal and written communication skills

Excellent initiative and problem-solving skills

Advanced Computer skills including Microsoft Office Word, Outlook and Excel

A current and clear drivers licence and own vehicle preferred but not essential

Take pride in presenting a professional corporate appearance

Basic accounting knowledge to understand financial reports

Enthusiastic and self-motivated with the ability to learn

Benefits

Comprehensive onboarding and initial training

Detailed handover from the current Owners Corporation Manager to ensure competence in the role prior to working autonomously

Ongoing mentoring and development by an experienced Owners Corporation Management team

Ongoing training conducted both in house and by external stakeholders

The ability to earn additional bonuses and commissions

Competitive salary packaging opportunities

Non-monetary benefits – frequent team functions and rostered days off

Opportunity to network within the Strata industry by attending symposiums, networking occasions and industry events

If you are a motivated, hardworking, attention to detail kind of person who understands the true meaning of excellent customer service relationship management and would like to thrive in this challenging yet dynamic and rewarding industry, this is the perfect role for you

Please note that a clear police check is required for industry membership and as such a non-negotiable prerequisite for this role.

Please forward a covering letter outlining your suitability to the role along with your professional resume.

Please respect that only short-listed candidates will be contacted for an interview.