Senior Claims Advisor

3 hours ago

Canberra, ACT, Australia Suncorp Full time $93,400 - $135,000 per year
  • ACT location / hybrid working
  • Permanent role
  • Salary $93,400 to $135,000 (inclusive of superannuation)
  • Lead the way in shaping the future of claims management as a Senior Claims Advisor, driving continuous improvement and supporting injured customers on their recovery journey

Why join us?

  • Work in a collaborative, inclusive environment with flexible arrangements
  • Make a real impact by supporting customers through their challenging times by delivering exceptional outcomes
  • Enjoy career development opportunities within a leading insurance group
  • Access our award-winning Shine platform (your central hub for exclusive perks, wellbeing support, career development, and recognition) and employee discounts (Employee benefits | Suncorp Group)

About the role

As a Senior Claims Advisor, you will provide exceptional customer service while maintaining a strong commercial focus to achieve business outcomes. You'll proactively manage a portfolio of complex MAI personal injury claims, ensuring compliance with legislative, regulatory, and procedural guidelines to deliver cost-effective and timely resolutions

Key Responsibilities include:

  • Proactively manage a portfolio of complex claims end-to-end, ensuring compliance and timely resolution
  • Partner with the Team Leader and Technical Specialist to develop innovative claims management strategies and drive continuous improvement
  • Engage with stakeholders (including medical providers, legal representatives, and rehabilitation specialists) to resolve claims promptly and effectively
  • Review medical, financial, investigative, and rehabilitation reports to ensure legislative timeframes are met
  • Monitor and adjust claim strategies to reduce duration and cost
  • Assess quantum and estimates using available evidence and procedural requirements
  • Coach and mentor claims advisors to build capability and support sound decision-making

Skills & Experience:

  • Degree in Business, Commerce, Allied Health or related field – desirable but not essential
  • Diploma or Cert IV in Personal Injury Management or equivalent – desirable but not essential
  • 2 years experience in insurance or claims management
  • Ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships
  • Demonstrated ability to process tasks with accuracy and attention to detail, ensuring all aspects of the role are completed to a high standard
  • Ability to identify developmental/training needs of a colleague and to provide practical on the job support on an as needs basis
  • Committed to increasing customer experience and delivering high quality solutions within required timeframes

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

  • Policy Officers and Claims Management Consultants

    6 days ago

    Canberra, ACT, Australia Department of Finance Full time $98,022 - $119,634 per year

    Commercial Group / Risk, Claims and Regulatory Reform (CG) Division / Risk and Insurance Branch and Comcover and Discretionary Payment Claims Branch (CG/RCaRR)APS 6 ($98,022 - $119,634) | Ongoing | Full-timeCanberra, ACTABOUT THE BRANCHESWe are a team which values diversity of thinking, experience, and background. Our team is a melting pot of people from all...

  • Senior Advisor, Data

    4 hours ago

    Canberra, ACT, Australia Randstad Digital Full time $80,000 - $120,000 per year

    Non-ongoing APS6 position12 month initial term, with optional 6 month extensionWork from any capital city in Australia (except Darwin)Baseline security clearance and Australian citizenship requiredOur Federal Government client is seeking a dedicated Senior Advisor, Data and Information Governance for a non-ongoing APS6 position for 12 months, with a...

  • Medico-Legal Advisor

    2 weeks ago

    Canberra, ACT, Australia ACT Government Full time $125,344 - $134,527 per year

    Closes: 19 November 2025Classification: Senior Officer Grade CSalary: $125,344 - $134,527 plus superannuationPosition No: OSBDirectorate: Canberra Health ServicesAdvertised (Gazettal date): 06 November 2025Contact Officer: Sarah McGrath on What can we offer you:Competitive pay rates and excellent working conditions within a tertiary hospital.Salary Packaging...

  • APS6 Senior HR Advisor

    2 weeks ago

    Canberra, ACT, Australia Hays | Human Resources Full time $100,000 - $120,000 per year

    Your new companyJoin a respected federal government agency based in Canberra, where your expertise in HR policy and workplace relations will contribute to shaping national employment frameworks. This organisation is committed to delivering best-practice solutions and fostering a collaborative, forward-thinking work environment. Your new roleAs the Senior HR...

  • Senior Network Consultant

    6 days ago

    Canberra, ACT, Australia Brennan Full time

    Brennan. Where true performance thrives.  At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.  It's a claim backed by our True Performance...

  • Senior Network Consultant

    6 days ago

    Canberra, ACT, Australia Brennan IT Full time

    Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True Performance System – a way of...

  • APS6 Senior HR Advisor; Learning

    2 days ago

    Canberra, ACT, Australia Capital Recruit Full time $90,000 - $120,000 per year

    The Role: As APS6 Senior Advisor (Capability Development), you will provide specialised advice and deliver HR strategies and learning initiatives that build organisational capability. This role is offered as a 12-month non-ongoing position or as a permanent transfer for current ongoing APS employees, based in Canberra.Duties: Develop and implement learning...

  • Senior Technology and Systems Advisor

    5 hours ago

    Canberra, ACT, Australia Aspen Medical Full time $120,000 - $180,000 per year

    DescriptionAspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and Gas, Government and Humanitarian sectors. We are a world leader in the delivery of exceptional healthcare in any setting, particularly those that are remote, challenging, and under-resourced.We are seeking an...

  • Senior Capability Delivery Advisor

    7 hours ago

    Canberra, ACT, Australia Australian Federal Police Full time $107,559 - $118,673

    Job Details EMPLOYMENT TYPE - Ongoing Full time LOCATION - QLD; ACTAFP BAND & SALARY - Band 06 ($107, , plus 22% composite. AFP employees will receive a 4% increase to their base salary effective from 9 December 2025JOB REFERENCE NUMBER This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies...

  • APS6 Senior HR Advisor, WHS and Wellbeing

    2 days ago

    Canberra, ACT, Australia Capital Recruit Full time $104,000 - $130,000 per year

    The Department: This Federal Government agency plays a critical role in supporting national priorities and ensuring a safe and inclusive workplace. The HR team leads strategic and operational initiatives to enhance workplace culture, wellbeing, and compliance. The Role We are seeking an APS6 Senior HR Advisor specialising in WHS and Wellbeing. This role is...