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Repair Coordinator

2 weeks ago

Sydney, New South Wales, Australia OCS Building Maintenance Pty Ltd Full time $60,000 - $80,000 per year

OCS Building Maintenance t/as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years in WA, VIC, NSW and QLD.

Our working environments are fun, safe and innovative. We are always thinking about better solutions and constantly trying to improve. We encourage new ideas and creativity. You will experience an environment where your contribution will be highly valued and where you can really make a difference.

The Role:

We are seeking a dedicated and enthusiastic individual to join our Midcity Group team as an Insurance Repair Coordinator / Scheduler reporting directly to the State Manager. 

Working in our Smithfield Office, this key role within the Midcity Business, is to coordinate and manage the repair process for our insurance customers, always providing a high level of service.

Key Duties & Responsibilities:

  • Liaise with insured owners and insurance companies
  • Liaise with Suppliers, Subcontractors and our internal team of Supervisors, Estimators and Trades
  • Engage, coordinate and manage trades during the repair process
  • Coordinate access to properties with insured owners

Skills & Experience required:

  • Positive attitude and a team player
  • Building Trade background and understanding of repair process
  • High level of customer service
  • Highly computer literate, including Microsoft Word, Excel and Outlook
  • An ability and willingness to quickly learn new software/systems
  • Strong written and verbal communication skills, including a professional phone manner
  • Excellent time management and organisational skills
  • Able to work with a sense of urgency
  • Attention to detail and accuracy is a must
  • Demonstrated understanding of KPI's

The following skills/experience would be an advantage, but are not essential:

  • Experience using job management software
  • Previous experience in the building insurance industry

When applying, please include a cover letter introducing yourself.