Key Support Worker

5 days ago

Brisbane, Queensland, Australia Spinal Life Australia Full time $60,000 - $80,000 per year

Key Support Workers in our Service Establishment Team

The Personal Support and Home Care Service is looking for experienced Personal Support Workers to join our Service Establishment team.

As a Key Worker in the Service Establishment Team (SET) you will meet with new clients interested in our personal care services and will assist with providing information about our service and then help to set up their service by develop/review their routine to create an Individual Support Plan (ISP) and Welcome Onboard service documents. Using the ISP, you will assist with the on-boarding and training of new PSW team members, and work with the client, PSW team and the Client Service Officer to establish the personal care routine and resolving any service or WH&S issues during the establishment of the service.

What are the attribute and behaviours that make a great Service Establishment Key Support Worker?

  • Exceptional communication skills.
  • Great customer service focus and attitude.
  • Writing and administration skills - developing and writing Individual Support Plans (ISP) Training provided.
  • Ability to provide observations and feedback to relevant Nursing and Allied Health staff.
  • Person to person training skills – ability to be flexible and adjust your training style and communication to support depending on the client and PSW team
  • Problem solving skills
  • Flexibility to provide supports to clients in varied locations, sometimes travelling regionally to assist local Client's and PSW teams.
  • Represent Spinal Life Australia in a professional manner.
  • Reliable

Your exceptional skills will be one of the reasons new clients choose Spinal Life Australia. You will receive extensive training and professional development in personal care, customer service, training, role modelling and knowledge of our business. This is an exciting role and you will be able to see how your contributions ensure that our client's goals are met.   

We are recruiting now to fill Key Worker in our Brisbane Office.

Position:Key Worker- Service Establishment

Level:     Level 4.2 SCHADS

Tenure:Permanent Part-time or casual opportunity

Hours:Based on new client rosters and operational requirements

Roster:Rolling Roster - Negotiated 4 weeks in advance to enable work/life balance.

Location:    Travel throughout Brisbane Suburbs and sometime based at the Woolloongabba Office (Applications invited from PSWs in Brisbane central inner south or inner north suburbs however with travel throughout Brisbane.)

If you are interested in the role, please click on apply now and upload your resume and cover letter outlining of your experience.

Any questions please feel free to email Cheryl in our Recruitment Team on or email

Visit our website for more information about what we do, our clients, and our staff

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