Rooms Coordinator

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
As part of the Rooms Division, the Rooms Coordinator is a key player in the making it all happen, supporting Welcome Services, Style, Away Spa and beyond. The Rooms Coordinator is the behind-the-scenes connector who keeps our Rooms Division running seamlessly. From managing admin tasks and inventory, to following up on service requests and liaising with Style and Engineering, you'll ensure every detail contributes to an extraordinary guest experience.
This role is perfect for someone who thrives in a fast-paced environment, is a natural problem solver, and has a sharp eye for detail, all while keeping guest satisfaction and W brand standards front of mind. You'll handle the detail, making sure our talent has what they need to create unforgettable guest experiences. Additional responsibilities will include, but are not limited to:

• Be the admin powerhouse: reports, schedules, reconciliations and records that keep us on point
• Own purchase requests, orders, timely payments for third-party partners (outsourced services) done on time, every time
• Keep the essentials flowing: manage inventory for multiple departments so nothing ever runs out
• Team up with Style and Engineering to follow up on room issues and get them fixed fast
• Support Talent onboarding and training, setting up our people for success
• Keep tabs on compliance with W and Marriott brand guidelines
• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills

Requirements

• Previous experience in operations (Rooms Division preferred) within a luxury hotel
• Excellent communication skills (written and verbal)
• Strong organisational skills with ability to multitask
• Sharp attention to detail and accuracy
• Problem-solving mindset with quick, proactive follow-through
• Service orientated, collaborative and ability to handle sensitive information with discretion
• Experience with PMS (Opera), MS Office

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International.
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• 'Great Places to Work' certified

MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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CTA TO LEARN MORE
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DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
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