Control Room Operator

*Position Purpose*
Join Certis Australia as a Control Room Operator at Department of Education (DoE), Blacktown, NSW.

The Control Room Operator is responsible for monitoring and managing security systems to ensure the safety and integrity of Department of Education sites in Parramatta. This role plays a critical part in incident response, system oversight, and communication with on-site personnel, contributing to a safe and secure environment.

About The Opportunity
Be part of a leading global security company and realise your potential with Certis as we journey with you through our diverse range of career opportunities - from security operations to technology roles and professional functions.

An exciting new opportunity has become available, we are seeking an experienced and licensed Control Room Operator. You will be employed at Department of Education (DoE) Control Room in Blacktown on a full-time basis.

About Us
At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in security operations, we partner with government and corporate clients to ensure the safety of people and property across diverse sites. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.

*Key Responsibilities*

• Monitor CCTV, alarms, and access control systems in real-time to identify and respond to incidents promptly.
• Dispatch alarm responses to local security teams and or law enforcement
• Liaise with on-ground security personnel to coordinate responses and ensure the safety of customers, staff, and assets.
• Complete all computerised logs and incident reports, ensuring that all relevant information is relayed to the appropriate persons
• Identify and prevent illegal and/or inappropriate behaviour, which has the potential to alarm or heighten the risk to members of the general public

*Qualification*

• Current Security Licence + Monitoring Subclass (1E)
• Certificate II Security Operations
• Microsoft Office training (desirable)

Experience

• Previous experience with CCTV and Alarm Monitoring systems will be highly regarded
• Ability and experience writing detailed incident reports
• Experience using access control systems will be advantageous
• Experience working in corporate environment
• Experience working in a team environment

*Benefits & Culture*

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

*Diversity Statement*
Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

*Certis Security Australia Master License*
Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW
• ACT
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW
• ACT
• QLD
• WA SA 72311
• SA ISL 235794
• VIC Z S
• VIC Z S
• NT 1093
• TAS