Guest Experience Agent

Additional InformationFull Time role performed overnight, night auditor duties exposure

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

About the company:

The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events.

All of the hotel's 368 guest rooms – including ten Club Suites, eight Westin Suites, five Executive Suites and one Presidential Suite. More than 2,300 square meters of versatile event space; all equipped with cutting-edge technology, including Grand Ballroom.

This is Full Time position performed overnight thus Full Time Australian working rights and overnight availability is required.

Your duties will include:

• The check in and check out of hotel guests,
• Maintaining guest accounts
• Taking reservations when required
• Assisting with all guest enquiries and directing internal and external phone calls.
• Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
• Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
• Supporting guests with our new generation food options.
• Complete Night Auditor tasks

Skills & Experience:

Your skills and experience will include:

• Competent with Word, Excel, PowerPoint and software packages
• Competent with OPERA Software or similar
• Passion for delivering energetic customer service
• Positive attitude and an electric personality
• Articulate and confident
• Passionate about a career in hospitality management

What you will enjoy

Marriott's "Life. With the Works", offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

• Flexible working
• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities
• EAP Services Access available

We are looking forward to reviewing your application.

Kindly note that only successful candidates shall be contacted.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.