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Guest Service Agent

2 weeks ago

Perth, Western Australia QT Hotels and Resorts Full time $40,000 - $60,000 per year

Guest Service Agent
We are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.

About EVT
QT Hotels & Resorts is part of EVT, one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.

About QT
A collection of 11 hotels and resorts spanning Australia and New Zealand as well as Singapore, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? A place for explorers and wildflowers, QT Perth is an eclectic urban oasis where everyone fits in perfectly. Service obsessed? Better yet. Boasting designer guest rooms, event spaces, Santini Bar & Grill and Rooftop at QT, there are ample opportunities to insert your passion for making the day.

About the role:
We are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.

  • Anticipating and attending to the guest's needs and desires immediately
  • Ensuring that all Hotel guests' luggage, messages, and special requests are handled promptly and efficiently
  • Create a sense of welcome spirit and is highly motivated and
  • Facilitate an attentive and genuine arrival and departure experience for our guests
  • Demonstrate commitment to service excellence and guest satisfaction
  • Handles all facets of front desk operations in a timely manner
  • Creatively solves any problems or requests that may arise throughout a guests stay.

Skills & experience

  • Relevant experience in the hotel industry
  • Excellent presentation
  • Incredibly reliable and flexible
  • Ability to work AM, PM and Night Shifts if required
  • Personality plus, and able to bring it out in your team
  • Previous experience with Opera desirable
  • Passion for Hospitality, amazing communication skills both on the phone & in person
  • Excellent attention to detail & commitment to high standards

Benefits & perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.

  • 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.
  • Paid Parental Leave.
  • Australia and NZ's largest and most diverse experiences company.