Consumer Health Information Coordinator

• Part-time (0.6 FTE hrs per week), ongoing role
• Parkville location, with multiple public transport options available and with hybrid working arrangement
• $92,856 - $102,653 (pro-rata for part time) + salary packaging + super + 5 weeks annual leave

The Royal Women's Hospital is one of Australia's oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women's health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The People and Patient Experience Team is responsible for providing strategic and operational services to support the experience of patients and consumers, and our employees at the Women's. The Team is committed to forming strong internal and external partnerships through the implementation and integration of contemporary patient experience and human resource practices. We listen to and partner with our people, patients, their families, carers and consumers to gain insights and improve our services. We support the organisation to achieve the people and patient experience objectives of the Women's Strategic Plan. Consumer Health Information values evidence-based, current information being factually delivered to the community, with a focus on health literacy.

About the role

As an Consumer Health Information Consultant you will support staff to create accurate, inclusive, and accessible health information. You will build capability across the organisation through education, templates, and practical tools, promoting a shared and collaborative approach. You will oversee quality assurance and governance to ensure health information is clear, consistent, and aligned with best practice. By partnering with consumers and supporting staff, you will enhance health literacy, promote cultural safety, and foster informed decision-making.

A regular day will see you:

• Checking emails and priorities - review staff requests for support, factsheet reviews, co-design planning or queries about plain language.
• Content review and feedback - review a new patient factsheet using the health literacy resources, the equity lens to assess readability, inclusivity, language and cultural relevance.
• Meeting with key stakeholders and subject matter experts to develop relationships and discuss opportunities to develop or review consumer health information.
• Project work - translations and reporting - plan for priority translations, consult with staff at key times to support documents through the translation process. Draft reports on health information initiatives, highlighting impact and equity, communication and patient experience.
• Library maintenance (books and digital) - Check that the library spaces are tidy, accessible, and that books are updated and relevant. Support patients' and consumers' access to books and the digital library.

About you

We're looking for a skilled and thoughtful communicator with expertise in developing, managing, and sharing high-quality health information.

You'll bring with you:

• A clear, inclusive, and adaptable communication style, with strong writing and editing skills.
• A collaborative mindset with the ability to build respectful relationships across teams, disciplines, and with consumers.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
• A commitment to health literacy, equity, and providing accessible, consumer-centred health information.
• Confidence in using digital systems, content templates, and working within governance processes and workflows.

Our benefits

At the Women's you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite post office, eateries, retail stores and library services
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, and purchased leave options
• Flexible, hybrid working arrangements

Inclusion and belonging

The Women's celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

Join us

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role.

For a confidential discussion, please contact Sally Moss, Community Engagement Manager, on or

Application closes: 3 September 2025