Customer Services Officer

Posted: 09/09/2025

Closing Date: 03/10/2025

Salary: $74, $79,027.00

Job Type: Permanent - Full Time

Location: Broken Hill

Job Category: Corporate & Customer Experience

Do you want to make a meaningful impact in your community?

Can you deliver exceptional frontline service across a very diverse range of enquiries?

Do you have high level attention to detail in responding appropriately and providing accurate information?

Can you adapt quickly to change and are comfortable working on a rotation?

We are seeking a highly motivated, suitably qualified employee that will work effectively in a team and independently as required; and has well developed customer service skills. The successful applicant will have proven communication skills, relevant work experience and have a demonstrated working knowledge of first point of contact customer service.

Council's Administrative Centre is the primary point of frontline contact for telephone and face to face contact for all Council related enquiries. Reporting directly to the Manager Corporate & Customer Experience, you will support Council in delivering high-quality and positive customer experiences, while undertaking administration tasks via the customer service desk and call centre.

The successful candidate will possess and demonstrate the following:

• Demonstrated experience in a high-quality customer service role
• Relevant qualifications in customer service, business administration, local government, or relevant recent work experience in similar role
• Demonstrated personable skills and ability to work collaboratively
• Proven ability to work cooperatively in a sensitive and confidential environment
• Excellent time management skills, managing high workflow for multiple stakeholders
• Experience and understanding of policy and procedure processes
• Demonstrate high-level computer literacy
• Understand all Council staff are one team working towards a shared purpose
• A 'can do' attitude focused on delivering outcomes
• Commitment to a strong values culture and preparedness to 'Play your Role'
• Commitment to continuous improvement and embracing change

Benefits of working for Council include:

• Generous Award Conditions including 5 weeks' annual leave
• Paid Long Service Leave after 5 years of continuous service
• Fortnightly Rostered Day Off
• Corporate Health and Wellbeing programs
• Employee growth and development opportunities
• Salary packaging options
• Social Clubs

The appointment will be subject to:

• Pre-employment Medical
• National Police and Background Check
• Reference Checks

Job reference: BHCC-CGS-04

Please see attached Customer Service Officer Position Description

Any questions about the role can be directed to Michelle Rolton, Manager Corporate & Customer Experience on

To apply for this role, use the FORM BELOW and provide Council with a cover letter (maximum of 3 pages) addressing how you meet the essential requirements of the role (refer to Position Description); and provide an up-to-date resume with a minimum of two current referees.

Applications close Friday 3rd October 2025 at 5 pm (ACST)

Broken Hill City Council promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. People from indigenous backgrounds, people from culturally diverse backgrounds, and people with disabilities are encouraged to apply.

If you require any adjustments to assist you with your application or would like to discuss the position further, please contact Council's HR Department on or

Please note that the selection process can commence before the closing date and that the preferred candidate can be selected based on application and referee checks only.