Customer Experience Consultant

2 days ago

North Sydney Council, Australia FleetPartners Full time $60,000 - $80,000 per year

At our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We're proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you'll see how your contribution makes a real impact, be recognised and rewarded for your efforts, and work in a culture built on our CARE values. You'll also enjoy career opportunities, flexibility, and the chance to have your voice heard in a dynamic environment.

Think this could be the right fit for you? If so, then FleetPartners might be the place for you

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Your new role:

Bring your customer service skills to life in this phone-based role as a Customer Experience Consultant. You'll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship-building skills, you'll ensure every customer experience is positive and exceeds expectations.

Some of your responsibilities will include (but not limited to):

  • Manage and prioritise a combination of both inbound phone and email-based customer cases and queries
  • Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships
  • Identify complex problems and resolve them or escalate where a resolution may not be achievable

Note, this is a contract position until Aug 2026 with opportunity for extension or full-time contract.

About you:

You're an experienced customer service professional who thrives in fast-paced environments, confident in managing complex queries and delivering outstanding outcomes. With strong communication and problem-solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.

To be successful in this role, you will bring:

  • Experience in a customer service environment - call centre/retail/hospitality - we would love to talk to you
  • Proven ability to resolve complex or ambiguous customer issues.
  • Excellent verbal and written communication skills.
  • Customer-focused mindset with a commitment to quality service.

The Perks:

  • Hybrid work arrangements
  • Incredible office space overlooking the Harbour Bridge
  • 7 additional days of annual leave per year.
  • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
  • A 'Dress for your Day' policy.
  • Rewards programme, including a range of discounts from a variety of retailers
  • An extensive range of other employee benefits.

Ready to take ownership of customer enquiries and deliver exceptional service? Apply now to join our team as a Customer Experience Consultant.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditional upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2025

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

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