Home Loan Specialist, North

About us

Are you looking for a career with endless opportunities? There's more to us than banking. 

We're BCU Bank. We're proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia. 

Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences.  

BCU Bank customers interact with our dedicated teams through our 17 branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU's mobile retail and business banking lenders who are active in the communities in which they work. 

About P&N Group

P&N Group is represented by BCU Bank in NSW and southeast Queensland and P&N Bank in Western Australia. With over $9 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 200,000 customers across Australia from all walks of life supported by over 600employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.

About the role

As a Home Loan Specialist, you will be responsible for contributing to the growth and maintenance of the BCU Bank lending portfolio and for delivering excellent personalised service to all members by providing general advice based on individual needs, following our Empower framework.

Creating, maintaining, and retaining relationships with our members by identifying their financial needs and providing them with options on a range of lending and ancillary products & services that add value to them

Responsibilities include

• Assisting with members' financial needs through face to face, virtual and over the phone customer service using our Enrich Framework and working to resolve issues at first point of contact.
• Identifying opportunities to promote our range of financial products to achieve sales results aligned to business KPI's/Growth and offering services to match their needs whilst building relationships for future business opportunities.
• Proactive management of the CRM system to ensure portfolio management is successful.
• Assisting in the development of long term mutually rewarding relationships between BCU Bank and our members and deepen advocacy.
• Proactively connects with prospective members, and partners in the community to build strong networks and generate new sales opportunities to achieve growth in Retail Portfolio.
• Internal and Stakeholder engagement is imperative to succeed in the role.
• Engages in and implements retail lending and enrich initiatives, projects or new internal systems or processes as required.
• Ensure all activities, conduct and performance comply with relevant legislation and Bank policy.
• Proactively considers risk in day-to-day business activities and decisions.

What will you Bring?

• Significant experience in a Banking/Financial Services environment, Home Lending and complex Lending is advantageous.
• Proven Track record of exceeding sales and business development targets through needs-based conversations.
• Excellent customer service managing all product inquiries and dealing with Home lending complaints and resolving at first point of contact.
• Strong retail lending experience with the ability to identify and anticipate members needs based on their financial position, and suitability against responsible lending practices and internal credit policies.
• Strong communication and networking skills that demonstrate the ability to grow deep relationships and problem solving
• Proven experience with working with teams or internal and external stakeholders and achieving goals aligned to corporate KPI's and Values
• Strong commercial acumen with a good understanding of the Bank's Home Loan Products, Credit Policy and Sales framework.
• Strong numerical reasoning
• Excellent communication skills, verbal and written
• High level attention to detail and demonstrated risk awareness
• Exceptional Comprehension skills
• Computer skills – Microsoft packages and CRM systems
• Certificate in Financial Services and Mortgage Brokering or related field, desirable.

What we can offer you

There's life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development.
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks' additional purchased leave per year
• Two days' paid volunteer leave each year to use with a community partner of your choice.
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at

To find out more about what it's like to work with us, visit

If you believe you meet the selection criteria, we would love to hear from you. Please apply with your current resume, and a cover letter outlining your skills and experience by 10/12/2025.

(Note candidate screening and interviews may be conducted prior to the closing date of the job advert)