Demand Coordinator

Company description:

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

Job description:

• Ongoing Full-Time
• Location: Eveleigh with access to flexible working arrangements available
• Salary: Clerk Grade 7/8 with base salary ranging from $113,574 to $125,720 per annum, plus employer's contribution to superannuation and annual leave loading

The NSW Department of Education's Information Technology Directorate (ITD) is transforming. We've streamlined our structure, strengthened our technical capability, and aligned every team to deliver real, lasting value for students, teachers and schools across New South Wales.

There are exciting opportunities within Technology Enablement (TE) where you'll partner with stakeholders across the department to uncover technology pain points & translate current and evolving requirements into robust IT roadmaps and digital project demand deliverables.

The successful candidate would be comfortable providing support to TE leadership and broad ITD teams with project demand management and coordination at all stages of the project demand life cycle working within a fast-paced and fluid IT environment.

About the role:

• Coordinate IT project demand management processes for Technology Enablement including the triaging of demand requests in line with IT policies
• Support the broader TE team with reviewing project demand requirements, availability and capacity demands for new and existing ICT project initiatives
• Support TE leadership with evaluation and prioritisation of demands based on strategy, financial capacity and resourcing
• Create and maintain project demand records within the ITD Service Now application in accordance with agreed ITD policies and ICT standards
• Track the progress of demands to ensure timely delivery and present essential information in demand governance forums
• Undertake quality assurance reviews of project demand handling to identify opportunities for process improvements to enhance efficiency and effectiveness
• Act as a liaison between Technology Enablement and a broader mix of ITD and DoE Business Unit stakeholders to promote a clear understanding of IT governance processes and alignment of project demand priorities and expectations

About you:

• The ability to manage and communicate with a broader range of IT and non-IT stakeholders at all levels within DoE NSW
• Strong organisational skills and time management
• Knowledge of or experience in using Service Now is highly desirable
• Strong verbal and written communication skills
• Be open to working in a matrix environment of constant change
• Be a self-starter and able to manage competing work priorities

For further information please click on the role below to view the role description

• Demand Coordinator

About the NSW Department of Education

At the NSW Department of Education, we educate and inspire lifelong learners from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We're proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Essential requirements of the role

• Knowledge and understanding of recognised demand management and project management methodologies and program / project quality assurance
• Demonstrated understanding of and commitment to the value of public education.

Why Join Us?

• 35 hour working week
• Flex leave entitlements, generous holidays and leave conditions
• Salary sacrificing, employer's contribution to superannuation and annual leave loading
• Fitness Passport
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

• Upload your Resume (max 5 pages) and Cover Letter (max 2 pages), demonstrating how your skills and experience align to the role.

Please refer to the Applicant's Guide to Applying to assist you with your application.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. For more information, click here

As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC's validity (up to 5 years).

For role enquiries, please contact

For recruitment enquiries, please contact

Closing date: 3 November 2025 at 11:59pm.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.