Insurance Case Manager/Senior Case Manager

2 days ago

Sydney, New South Wales, Australia Hays Full time $70,000 - $95,000 per year
  • Leading Australian Insurer
  • Long Term Career Progression
  • Hybrid Working Environment

Insurance Case Manager & Senior Case Manager jobs, located in the Sydney CBD offering career progression

Your new company

Work for a leading Australian Insurer who are changing the way of working, adapting to the economic landscape and committed to providing long-term employment. Working from the Sydney office, you will be part of a supportive and dynamic team who are focused on providing the best service to their customers and clients.

Your new role

Working as an Insurance Case Manager or Senior Case Manager, you will:

  • Proactively manage a portfolio of NSW Workers Compensation insurance claims to achieve the optimum outcome of an early and sustainable return to work with reasonable claim costs
  • Communicate over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice
  • Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses
  • Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Monitor, settle and close out claims within the portfolio
  • Provide a high level of customer service and strive for key stakeholders
  • Complete administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements
  • Stay up to date with developments in relation to workers' compensation insurance coverage and claims management approach and pass on relevant updates to stakeholders

What you'll need to succeed

To be successful in this role, you will have:

  • Experience managing claims in the Australian workers' compensation insurance industry or workers' compensation insurance frameworks overseas
  • Knowledge of the NSW workers' compensation scheme, legislation and policies or ability to quickly acquire the required knowledge
  • A high attention to detail and organisational skills
  • Resilience and a willingness to hold complex conversations
  • The want to be part of a team who enjoy working collaboratively and can also work independently
  • A commitment to supporting injured workers with their recovery and return to work
  • Excellent communication skills, both written and verbal

What you'll get in return

If you are successful in this role, you will receive:

  • A full-time role, working in the Sydney CBD, Monday to Friday, standard business hours
  • A competitive salary of $70k-95k + super pending experience
  • A fun and engaging work environment, working for a company that values their employees and long-term career progression

What you need to do now

If you are interested in this role and feel you have the necessary skills and experience to succeed, click 'Apply Now'. Alternatively, contact Zoe Casbolt at Hays via

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