Café Manager

7 days ago

Perth, Western Australia CU29 Full time $60,000 - $80,000 per year

Position Overview

The Café Manager oversees the daily operations of CU29's café, ensuring exceptional product quality, outstanding customer service, and operational efficiency. This role requires strong leadership, business acumen, and a passion for delivering a premium café experience that reflects CU29's brand values.

Key Responsibilities

Operational Management

  • Oversee all café operations, including food and beverage preparation, presentation, and service.
  • Ensure café readiness each day, maintaining cleanliness, stock levels, and equipment functionality.
  • Implement and uphold CU29's service standards, quality control measures, and operational procedures.

Staff Leadership & Development

  • Recruit, train, roster, and supervise café staff to ensure consistent, high-quality service.
  • Conduct performance reviews, provide feedback, and support staff development.
  • Foster a positive workplace culture that promotes teamwork, respect, and accountability.

Customer Experience

  • Maintain a strong presence in the café, engaging with customers and resolving concerns promptly.
  • Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.
  • Promote CU29's café offerings through excellent product knowledge and personalized recommendations.

Financial & Inventory Management

  • Monitor and manage café budgets, sales targets, and cost control measures.
  • Oversee ordering, stock control, and supplier relationships to ensure operational efficiency and minimal waste.
  • Analyse sales reports to identify opportunities for growth and improvement.

Compliance & Safety

  • Ensure compliance with all relevant food safety, workplace health, and hygiene regulations.
  • Maintain compliance with WA's workplace laws and licensing requirements.
  • Conduct regular safety checks and ensure all incidents are reported and addressed.

Marketing & Promotions

  • Collaborate with marketing to plan and execute café promotions, seasonal offerings, and community events.
  • Maintain a strong local presence through exceptional service and positive brand representation.

Key Skills & Attributes

  • Strong leadership and team management abilities.
  • Excellent communication, organizational, and problem-solving skills.
  • High attention to detail and commitment to quality.
  • Financial management skills, including budgeting and cost control.
  • Ability to thrive in a fast-paced, customer-focused environment.

Qualifications & Experience

  • Minimum 2–5 years' experience in a café or hospitality management role.
  • Certificate IV in Hospitality Management or equivalent (preferred).
  • Proven track record in staff leadership, customer service, and operational efficiency.
  • Barista skills and in-depth coffee knowledge (required).
  • Availability to work weekends, public holidays, and peak periods.

Why Join CU29

CU29's café offers a premium coffee and dining experience in a refined, welcoming environment. As Café Manager, you'll have the opportunity to lead a talented team, shape the café's culture, and play an important role in the continued success of one of Western Australia's most respected hospitality brands.

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