Client Services Officer
1 week ago
Client Services Officer
NSW Disability Care Pty Ltd – Caroline Springs, Melbourne
Full-Time/ Part-time | Join a passionate NDIS-registered provider making a real difference
About Us
NSW Disability Care Pty Ltd is a registered NDIS provider committed to delivering exceptional, person-centred support to individuals living with disabilities. We pride ourselves on empowering our participants to live fulfilling, independent lives and to achieve their personal goals.
We are seeking a motivated and compassionate Client Relationship Officer to join our Melbourne team. In this pivotal role, you'll be the key connection between our participants, their families, our support workers, and external stakeholders—ensuring the highest standard of care and service delivery.
Key Responsibilities
- Provide direct assistance to NDIS participants and their families, understanding their unique needs.
- Develop and maintain strong networks with referrers and community stakeholders.
- Create and manage individualised support plans that reflect each participant's goals.
- Conduct client risk assessments to ensure safety for all.
- Monitor case notes, follow up promptly, and ensure accurate reporting.
- Collaborate with support workers, clients, and stakeholders on incident reporting in line with NDIS requirements.
- Promote NSW Disability Care services as a brand ambassador.
- Support participants to build skills, achieve their goals, and actively engage in the community.
- Establish support budgets based on NDIS funding and plan periods.
- Provide timely progress reports to Support Coordinators when requested.
Qualifications & Requirements
- Tertiary qualification in Mental Health, Nursing, Disability, Social Work, or another relevant human services field.
- Sound knowledge of the NDIS, especially in relation to client services management and participant choice and control.
- Proven ability to develop positive, collaborative relationships with participants, families, and service providers.
- Excellent verbal and written communication skills, with the ability to prepare clear reports and correspondence.
- Strong interpersonal skills with cultural sensitivity and understanding of diversity.
- Practical problem-solving skills, with a proactive and professional approach.
- Current Australian driver's license, with the ability to travel to meet clients at their residence or in the community
Why Join Us?
- Be part of a supportive and dedicated team driven by purpose.
- Opportunity to make a direct, positive impact on people's lives.
- Ongoing professional development and career growth.
- Competitive remuneration and flexible work arrangements.
If you are passionate about improving the lives of people with disabilities and thrive in a collaborative, participant-focused environment, we'd love to hear from you.
Job Type
: Full-time/Part-time
Experience:
- working in the NDIS sector: 1 year (Preferred)
License/Certification
:
- Working with Children Check (Preferred)
- NDIS Screening Check (Required)
- Driver License (Required)
Work Authorisation:
- Australia (Required)
Work Location
:
- In person- Caroline Springs, Victoria 3023.
Please email your resume to
. or call
-
Client Services Officer
5 days ago
Melbourne, Victoria, Australia Court Services Victoria Full timeCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...
-
Client Services Officer
1 week ago
Melbourne, Victoria, Australia Court Services Victoria Full timeCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...
-
Client Services Officer
1 week ago
Melbourne City Centre, Victoria, Australia Court Services Victoria Full time $104,000 - $130,878 per yearCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative...
-
Client Services Officer
1 week ago
Melbourne, Victoria, Australia Homestyle Aged Care Services Full time**Homestyle **has cared for older Victorians for over 30 years. With 11 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first...
-
Client Services Response Officer
3 days ago
Melbourne, Victoria, Australia Hearth Support Services Full timeAre you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life?Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life...
-
Client Service Officer
7 days ago
Melbourne, Victoria, Australia Sa Care And Support Services Full timeA client service officer role will involve administrative tasks, building relationships with NDIS participants and providers, and facilitating communication between all parties involved.Key Responsibilities:- **Administrative Support**: Assisting with scheduling appointments, managing paperwork, and maintaining client records.- **Communication**:...
-
Client Service Officer
5 days ago
Melbourne, Victoria, Australia Ipa Personnel Services Full timeOur client is a well-established National based organisation that offers EAP services to a variety of different organisations. Having over 450 staff Nationwide this business is not only growing with employees but also increasing with well know national clientsThe successful applicant will have a passion for providing superior customer service and a...
-
Client Services Officer
1 week ago
Melbourne, Victoria, Australia Sharp & Carter Full timeAn award-winning, independent financial advice and wealth management firm in inner city Melbourne is seeking a Client Services Officer to join their team.The firm is purpose-driven, with a reputation for excellence and a commitment to delivering exceptional outcomes for clients.Role Overview The Client Services Officer will manage daily operational tasks...
-
Client Services Officer
1 week ago
Melbourne, Victoria, Australia Access Business Centres Full time $104,000 - $130,878 per yearClient Services OfficerInner city serviced office business is now seeking a mature and very experienced client services officer to take on a key front line role for this highly successful and long standing operation. The role involves all aspects of a frontline serviced office operation including the following:Centre opening and closure on a daily basisFront...
-
Client Services Officer
1 week ago
Melbourne, Victoria, Australia Robert Walters Australia Full timeOverview An exciting opportunity awaits for a Client Services Officer to join a highly respected financial services organisation in the heart of Melbourne CBDBe the trusted first point of contact for clients and advisers.Enjoy a supportive workplace that invests in your professional development.Benefit from a flexible hybrid working model and modern office...
