Client Services Officer

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division.
The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court.
We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.
Funds in Court (FIC) supports the Senior Master, who holds funds, investments, and assets, principally for people with a disability.
FIC works to ensure the safe and effective investment of clients' funds at low cost, and to use funds in a manner that responds to clients' diverse needs and aspirations.
FIC is a self-funded, not-for-profit division of the Court that also manages funds paid into Court.
About the Role
Offered on a full-time fixed term basis until 13 March 2026, the Client Services Officer (CSO) is a member of the Client Services Team and is a client's day-to-day contact at Funds in Court.
The Client Services Officer provides quality customer service and support to clients and operates within a high volume and challenging work environment.
Key accountabilities include:
* Submitting well researched, comprehensive memoranda along with sound recommendations for consideration by the Senior Master, or other Associate Judges, and the Judicial Registrar.
* Identifying and escalating more serious client issues to the Senior Client Services Officer or Team Leader, as appropriate, and providing operational support to the Team to enhance service delivery.
* Coordinating and conducting initial meetings with clients and interested parties both in the office or in the client's home, as may be required.
This includes initiating, maintaining and developing relationships with external stakeholders such as VCAT and OPA through attendance at meetings and hearings to achieve desired outcomes.
* Maintaining current, accurate records in the Trust Management System [TMS], and meet relevant audit requirements
About You
* Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
* Familiarity with the National Standards for Disability Services.
* Ability to have difficult conversations whilst being sensitive to client needs.
* Active listening skills and well developed professional communication skills.
* Sound experience and advanced skills in the use of the Microsoft Office suite of applications.
* Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings with the ability to balance competing priorities.
* Well-developed financial literacy skills.
* Experience in the disability sector, trustee or related industry will be highly regarded.
How to apply
Click the 'Apply Now' button, ensuring you include the following in your application:
* resume
* a short cover letter
Other information
CSV is the employer of staff at Courts Group.
CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity.
Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening.
These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.