dispute resolution and corporate services officer

Department of Treasury and Finance

Job reference: 710041

Location: ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA's long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.

About the opportunity:

This role is responsible for administrative support and assistance in the Dispute Resolution and Board and Corporate Services Teams. This role contributes to a number of operational functions in respect of complaints, appeals, and information requests and includes managing registers and correspondence. Other tasks focus on the delivery of human resources support functions, including reconciling leave and Bonafide reports.

About you

Working under general direction, you will be highly organised and have strong attention to detail. You contribute effectively to the team with the ability to develop clear and accurate correspondence and documentation. You will be flexible and can adapt to changing priorities while working within deadlines. Experience in working with superannuation administration platforms and records management systems will be very beneficial.

To be successful, you must address the selection criteria below in a cover letter:

• Experience in providing administrative support in a customer or member-focused environment, including handling sensitive or confidential information.
• Proven ability to manage a varied workload with limited supervision and to determine priorities and meet deadlines.
• Ability to develop and maintain effective working relationships with peers and staff at all levels.
• Demonstrated analytical and problem-solving skills and ability to develop alternative solutions and strategies.
• Possess high-level verbal and written communication and presentation skills which result in effective and appropriate communication to a broad range of people, including members, beneficiaries, claimants, and legal and medical practitioners.
• Strong attention to detail and a methodical approach to maintaining records, registers, and document management systems (e.g. Objective, Bluedoor).

What we offer

We believe the little extras can make a big difference in supporting your success, some of our great incentives include:

• Salary packaging – boost your take-home pay

• Flexible working options – Hybrid working options may be available

• Fitness Passport – access to 75+ gyms & pools

• Career pathways – mentoring & study assistance

• Employee Assistance Program – for you and your family

• Supportive teams and comprehensive training to support your success

Remuneration

ASO4 – $76,561 min - $80,256 max per annum + 12% Super

For a confidential discussion about the role please contact:

Kathy O'Donnell

Manager Board Services

Email:

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees.

The Pre-Employment Declaration must be completed and submitted with your application.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Applications close: 02/12/2025 11:45 PM